The City of Schertz has created an Understanding Your Bill document to help you better read and understand the elements of your monthly utility bill. If you have any questions, please call the Utility Billing Office at (210) 619-1100.
Water Rates
The City uses a tiered water consumption rate structure, which charges you more the more water you use (higher usage equals a higher base rate). If you have any questions about water rates, contact the Utility Billing Office.
| Base (gallons) |
Base Rate | Price Per 1,000 Gallons |
|---|---|---|
| 0 - 5,999 | $27.42 | $3.38 |
| 6,000 - 11,999 | $47.70 | $3.79 |
| 12,000 - 17,999 | $70.44 | $4.43 |
| 18,000 - 29,999 | $97.02 | $5.41 |
| 30,000+ | $161.94 | $6.88 |
Sewer Rates
| Base Rate | Price Per 1,000 to 12,000 Gallons | Price Per 12,000 Gallons Or More |
|---|---|---|
| $16.40 | $5.40 | $12.38 |
Sewer Averaging as of April 1, 2026
Sewer averaging for the winter months begins on November 1 and will continue through March 15, for cycle billing. Water usage over this period determines your sewer charge for the next billing year, which begins April 1. The water usage readings will be averaged, and the average per-thousand-gallon usage per month will be multiplied by $5.40. That total will be added to the base rate of $16.40 for residents with an average below 12,000 gallons.
Currently, the City Sewer average is 5,036 gallons at a cost of $43.59.
Drainage Fee
$8 monthly - Effective November 1, 2025
Account Fees
- New Account Deposit $125
- Outside Residential City Limits Deposit $150
- Reinstall Fee $50
- Lock Meter Fee $20
- Meter Removal Fee $20
- Transfer Fee $10
- After-Hours Disconnect/Reconnect Fee $50
- Broken Lock Fee $25
- Extension Fee $5
- Two free extensions per calendar year
- Fire Hydrant
- Deposit Fee $200
- Service Fee $50
Go Paperless with Your Utility Bill
Make the switch to paperless billing to receive your bill electronically and help reduce paper waste in our community.
Signing up is quick and easy. Simply log into your billing portal, select Contact Preferences, and enter your email address for e-Billing.
Need assistance? You can also enroll by contacting the Utility Billing Office at (210) 619-1100, emailing utilitybilling@schertz.com, or visiting the Utility Billing window at City Hall.