Schertz Emergency Medical Services
Schertz EMS (the 2nd largest municipal third service agency in Texas) is a department of the City of Schertz that provides emergency medical services and ambulance transportation to the greater Randolph Region. We began as a volunteer group of local citizens who responded to help their neighbors. The organization, known as the Schertz Area Facility for Emergency Services, or SAFES, began operations on April 1, 1974, providing ambulance services to Schertz and the surrounding area. This organization grew, matured, and eventually became a full-time paid department within the city and was renamed Schertz EMS on October 1, 2000.
Mission
Our mission is to provide professional patient-centered emergency medical services with compassion and dedication towards patients and their loved ones during times of crisis. We strive to improve the health and well-being of the communities we serve, build trust, and create a positive healthcare experience.
Vision
To be the region's premier provider of emergency medical care, recognized for our unwavering commitment to excellence, compassion, and innovation.
Core Values
Compassionate
We believe in the power of compassion to make a difference in people's lives. Our EMS professionals approach each encounter with empathy, kindness, and understanding, recognizing that behind every patient is a unique individual with their own fears, concerns, and needs. We prioritize treating patients and their loved ones with compassion and respect, ensuring their emotional well-being is as important as their physical health.
Professional
We hold ourselves to the highest standards of professionalism. Our EMS personnel undergo rigorous training and education to maintain the knowledge and skills necessary to deliver expert care. We adhere to strict ethical guidelines, maintaining confidentiality and professionalism in all interactions. We take pride in our appearance, communication, and conduct, recognizing that professionalism fosters trust and confidence in the community we serve.
Trustworthy
Trust is the foundation of our relationship with the community and the patients we serve. We strive to be reliable, honest, and transparent in all our actions. We honor the trust placed in us by our patients, their families, and our colleagues by consistently providing high-quality care, following best practices, and maintaining the highest level of integrity. We understand the importance of trust in the critical moments of emergencies and work diligently to uphold it.
Dedicated
We are dedicated to our mission of saving lives and improving outcomes. We are committed to continuous learning and professional development, staying updated with the latest advancements in pre-hospital care. Our EMS professionals go above and beyond, working tirelessly to respond promptly to emergencies, regardless of the challenges or circumstances. We understand that dedication is not just a duty but a calling, and we embrace it with passion and unwavering commitment.