Graffiti Prevention and Cleanup  

The City’s Graffiti Abatement Program (GAP) works to rid the city of graffiti and keep Schertz a beautiful place to live. The GAP works with other city departments and non-city agencies to abate and prevent graffiti on properties and infrastructure. Reports can be made anonymously. 

Report graffiti in progress to 911

Report existing graffiti to 311

Report Graffiti

Property owners who have been victimized should follow the 3 R’s: 

  1. Record. Take photos and measurements for documentation you may need for insurance purposes and police reports. 
  2. Report. Report to the police non-emergency phone (210) 619-1200. 
  3. Remove. Removal of graffiti within 48 hours will deter more graffiti. If you are a victim of graffiti and need assistance in removing it, contact the appropriate department.  

Property owners are encouraged to sign a consent form/waiver to allow the city to remove or paint over graffiti tags that occur on their property, free of charge. 

Graffiti found on these properties should be reported to the City: 

  • City Parks (Dog Park, Pools, Natural Areas)
  • Drainage Ditch/Culvert
  • Traffic Signals
  • City-Owned Facilities
  • Residence
  • Business
  • Billboards

Helpful Links

Graffiti Waiver Form
Graffiti Ordinance

Graffiti means any unauthorized inscription, word, letter, figure, symbol, or design that is marked, etched, scratched, drawn, or painted on any exterior structure surface visible from a public place, public right-of-way, or private buildings, structures, or other facilities or upon any other property, regardless of its content or nature and regardless of the nature of the material of the structural component or property. 

Call 9-1-1 if it is in progress. Once it is completed call 311 or report online.

Property owners, both residential and commercial, are responsible for the timely removal of graffiti. Graffiti not only makes our neighborhoods and commercial areas look unattractive, it affects our property values, business sales, and the community’s image. Ignoring graffiti can give the impression that it is acceptable and invites more. 

Under certain circumstances, yes! Property owners must sign a graffiti waiver form within 10 days of notification allowing the city to remove or cover, at no charge.   

You can report graffiti vandals anonymously to the Police Department at (210) 619-1200.

Graffiti is generally a crime of opportunity. Homeowners, property owners and business owners can use a variety of lighting and design to prevent graffiti. Using downward exterior lighting to illuminate dark areas and planting shrubs or trees to reduce access can help. Most importantly taking pride in the area you live in by practicing any of these measures/3 R’s will reduce the crime in our community.   

A number of non-city agencies maintain utilities and other support structures within our City. If you see graffiti on utility boxes, railroad signage or equipment, or highway overpasses below is a list of agencies that will respond:

Non-City Agencies: 

Utility Boxes AT&T 1-800-288-2020
Utility Boxes Spectrum 210-244-0500
On railroad equipment/signage Union Pacific 1-888-877-7267

Highway signs or overpasses on interstate highway IH 35 North of FM 3009 or Farm to Market roadways FM 3009 or FM1103

 Texas Department of Transportation (TxDOT) 
New Braunfels office		 830-625-6278

Highway signs or overpasses on interstate highway IH 35 South of FM 3009, IH 10 E, or Farm to Market roadways FM 78 or FM 1518

 Texas Department of Transportation (TxDOT)
San Antonio office		 210-615-1110