Last updated: 10/28/26

City of Schertz, TX www.schertz.com (“we,” “our,” or “us”) respects the privacy of all visitors to our websites (the “Site”). This Privacy Policy explains what information we collect, how we use it, and how we protect your data.

1. Information We Collect

When you use our Site, we may collect:

  • Information you provide directly: such as when you fill out forms, submit requests, or sign up for notifications.

  • Technical information: such as your IP address, browser type, operating system, and pages visited (collected automatically through server logs and analytics tools).

  • Cookies: small text files used to improve site functionality and user experience. (See our Cookie Policy for more details.)

We do not collect personal information unless you choose to provide it voluntarily.

2. How We Use Your Information

We use the information collected to:

  • Provide and improve access to public information and services.

  • Respond to inquiries or service requests.

  • Monitor website performance and security.

  • Ensure accessibility, usability, and reliability of the Site.

We do not use your information for commercial purposes, advertising, or profiling.

3. How We Share Information

We do not sell, rent, or trade your personal information.

Information may be shared only:

  • With authorized employees or contractors who need it to provide services.

  • With other government agencies when required to fulfill a public service request.

  • As required by law (e.g., in response to court orders, subpoenas, or legal obligations).

4. Data Security

We take appropriate measures to protect the confidentiality, integrity, and availability of information collected on our Site. However, no method of electronic storage or transmission is 100% secure.

5. Third-Party Services

Some pages on our Site may include links to third-party websites or services. We are not responsible for the privacy practices of those external sites. We encourage you to review their privacy policies before providing any personal information.

6. Children’s Privacy

Our Site is intended to provide information and services to the public and is not directed toward children under the age of 13. We do not knowingly collect personal information from children.

7. Your Choices

You may:

  • Disable cookies through your browser settings.

  • Choose not to provide personal information when requested (though this may limit access to certain services).

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in technology, law, or our practices. Updates will be posted on this page with a revised “Last updated” date.

9. Cookies: 

To help make our website more responsive to the needs of our visitors, we use a standard feature of browser software, called a "cookie", to assign each visitor a unique, random number that resides on your computer. The cookie does not identify the visitor, just the computer that a visitor uses to access our site. Unless you voluntarily identify yourself, we won't know who you are, even if we assign a cookie to your computer as the only personal information a cookie can contain is information you supply. A cookie cannot read unrelated data off your computer. We use cookies to help us deliver a better, more personalized service. For example, we use cookies to track the pages and services on our website visited by our users. We can build a better website if we know which pages and features our users are visiting and how often. 

10. Browser Level Information and IP Addresses:

Our web server automatically collects limited information about your computer configuration when you visit our website, including the type of browser you use, the operating system you are running, the resolution of your computer monitor, the website that referred you to, and your IP address. Your IP address is a number that is used by computers connected to the Internet to identify your computer so that data such as the web pages you want to view can be transmitted to you. We use IP address information for systems administration and troubleshooting purposes. 

11. Other Disclosures:

We may occasionally release information about our visitors when release is appropriate to comply with the law, to protect the rights, property, or safety of visitors to our sites, the public, our customers, or our government and its employees, agents, partners, and affiliates.

Please keep in mind that our communities are public spaces, so don't post anything that you don't want the world to see. Credit card numbers, product keys, and other confidential information, including anything covered under a non-disclosure agreement (NDA), should not be posted to any blogs, discussions, or other public areas. 

12. SMS/Text Messaging Communication (CityView Portal/Virtual Inspections)

By opting in to receive SMS/text messages from us, you consent to receive service-related updates and informational notifications. Standard message and data rates may apply, and message frequency may vary. You can reply STOP at any time to opt out or HELP for assistance, or contact us at (833) 856-2983.

We value your privacy. Your mobile number, name, and SMS opt-in consent information will not be shared, sold, rented, or disclosed to any third parties or affiliates for marketing purposes. Your information will only be used to provide the services and communications you have requested.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

City of Schertz
Email: customercare@schertz.com
Phone: (210) 619-1000
Address: 1400 Schertz Parkway Schertz, TX 78154