The Public Affairs Department is responsible for establishing and maintaining internal and external communications that enhance the understanding, perception, and image of the City of Schertz. Public Affairs promotes, organizes, and supports informational, educational, and special event activities that benefit the community and/or City employees through advertising, production of city videos, press releases, email newsletters, website, social media, billboards and signage, emergency alerts, and award submissions.
Responsibilities and Services
- Schertz Magazine - The number one source of city information for residents. This award-winning publication is mailed to residents of Schertz each month and highlights city news, services, and programs along with community events and information.
- Social Media - Multiple departments in the city manage social media accounts on various platforms. This is an easy and convenient way for residents to stay connected daily with the city.
- City Videos - The city utilizes promotional and educational videos to inform residents on various topics. These videos are published on various social media platforms.
- City Headlines (E-newsletter) - This bi-weekly emailed newsletter breaks down the most important information for residents to know. Emailed out on Thursday mornings, residents can review the newsletter at their convenience.
- City of Schertz Website - The city website is intended to provide the public with accurate information and access to city services and programs. This tool also connects residents with important digital services.
- Customer Care/311 - One call to City Hall. Our dedicated 311 staff are committed to providing exceptional customer service by assisting residents with any issues, concerns or questions.
- Crisis Communication/Emergency Alerts - Disasters can strike at any time and it's important for residents to have access to timely and accurate information.