Since 2016, the City of Schertz has conducted biennial Resident Satisfaction Surveys to measure how well the City is meeting the needs of residents and to gain valuable feedback regarding City programs and services. ETC Institute, has been contracted by the City to conduct these surveys, and recently conducted the City's fourth Satisfaction Survey in 2023. The survey was mailed, emailed, and texted to randomly selected households and holds a margin of error of 4.9%. The results of the most recent survey continue to indicate that most residents were “very satisfied” or “satisfied” with the overall quality of services provided by the City of Schertz.
The 2023 Survey Highlights Include:
Residents have a Very Positive perception of the City
- 81% are satisfied with the overall quality of services provided by the City
- 78% are satisfied with the overall quality of life in Schertz
Satisfaction with city services is much higher in Schertz than in other communities
- Overall satisfaction with the quality of City services rated 32% above the U.S. Average
- Overall satisfaction with customer service from city employees is 42% above the U.S. average
Top Community Priorities Identified in the Survey:
- Traffic
- Planning for Rapid Growth
- Road Repair/Maintenance/Expansion
- Police Services
- Enforcing Codes and Ordinances