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If you suspect you have been a victim of crime or have witnessed a crime or suspicious incident, you should contact the Schertz Police Department immediately. If the incident does not appear to be serious in nature, it is recommended that you call the Schertz Police Department non-emergency line at 210-619-1200. However, when in doubt or if the situation appears to be an issue where an immediate police, fire, or EMS response is warranted, citizens should dial 911. Actual Schertz dispatchers will immediately answer and direct any necessary services to assist you.
When reporting incidents, you should obtain as much descriptive information as possible. Obviously, you should never put yourself in a position where your personal safety is in jeopardy. However any information you can obtain can be extremely helpful to law enforcement. The following information are a few items that can prove to be useful:
The Schertz Police Department is committed to providing professional services. If you feel that an officer or member of the Schertz Police Department has acted unprofessionally or has committed other acts of misconduct, you can do one of two things:
Although not always necessary, it is requested that you leave your name and contact phone number so that a member of the Professional Standards Unit may be able to speak to you personally about the incident as well as pass along any facts regarding the incident.
If you believe that an officer has acted above and beyond the call of duty and believe the officer should be recognized for exemplary performance, the same methods as submitting a complaint are also excellent means to ensure that officers receives the recognition they deserve. All too often, the fact that officers are people too is forgotten. Like all people, officers also enjoy being recognized for the things they do right.
The acronym "SZPD" is short for the SchertZ Police Department. For several years now, the Schertz Police Department has partnered with the San Antonio Police Department in the use and operation of mobile data terminals that offer law enforcement only access to needed criminal, license, or registration information. These terminals are the computers or laptops you frequently see inside police vehicles. In order to differentiate the Schertz Police Department from other departments within the system that begin with "S", the Schertz Police Department was given the identifier of "SZPD". The Schertz Police Department has come to accept this moniker and believes it signifies the pride and uniqueness of the Department and its personnel.