The City of Schertz recently conducted our second Citizen Satisfaction Survey to measure how well the City is meeting the needs of the residents and to gain valuable feedback regarding City programs and services. In 2016 the City of Schertz conducted its first Citizen Satisfaction Survey. ETC Institute was contracted by the City to conduct the survey in 2016 and again in 2019 to conduct the City's second Citizen Satisfaction Survey. The survey is mailed out to randomly selected households and holds a margin of error of 4-5%. The results of the survey indicate that most residents were “very satisfied” or “satisfied” with the overall quality of services provided by the City.
2019 Citizen Satisfaction Survey2019 Appendix A - GIS Maps2016 Citizen Satisfaction Survey
2019 Survey highlights include:
Residents have a Very Positive perception of the City
Overall Satisfaction with city services is higher in Schertz than other communities
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