Citizen Satisfaction Survey

Over the past five years, the City of Schertz has conducted three Citizen Satisfaction Surveys to measure how well the City is meeting the needs of residents and to gain valuable feedback regarding City programs and services. ETC Institute, which was contracted by the City to conduct the 2016 and 2019 surveys, recently conducted the City's third Citizen Satisfaction Survey in 2021. The survey was mailed, emailed, and texted to randomly selected households and holds a margin of error of 4.7%. The results of the most recent survey continue to indicate that most residents were “very satisfied” or “satisfied” with the overall quality of services provided by the City of Schertz.

The 2021 Survey highlights include:

 

 Residents have a Very Positive perception of the City 

  • 90% are satisfied with the overall quality of services provided by the City 
  • 89% are satisfied with the overall quality of life in Schertz 

Satisfaction with city services is much higher in Schertz than other communities 

  • Overall satisfaction with the quality of City services rated 31% above the U.S. Average 
  • Overall satisfaction with the customer service from city employees is 28% above the U.S. average 

Top Community Priorities Identified in the survey:

 

  • Traffic 
  • Planning for Rapid Growth  
  • Road Repair/Maintenance/Expansion 
  • Enforcing Codes and Ordinances