Support Services

The Support Service Division is commanded by Lieutenant Virgil ones. The division consists of Communications (Dispatch), Records, Information Technology, and Community Projects.


The Schertz Police Department Records Section is opened Monday through Thursday 7:30 am - 5:30 pm and Friday, 8:00 am - 5:00 pm. The employees in this section are responsible for processing and maintaining files related to all incoming police reports. If a copy of a report or request for information is needed, the Records section can help with your needs.

Communications Unit (Dispatch)

The 911 Communications Center is considered the backbone of Department operations and works alongside the Patrol Division maintaining a 24-hour a day / 7-days a week coverage. Communications officers assigned to this section are the first step in generating an emergency response or call for service. This section dispatches Police, Fire, and Emergency Medical Service units for the Cities of Schertz and Cibolo as well as other City services such as Schertz Animal Control and Public Works when an immediate response is required. Dispatchers assigned to this section are also instrumental in coordinating combined response efforts between other local and State law enforcement agencies.

Special Projects

Special Projects Office branch of Auxiliary Services of the Schertz Police Department. The duties involve providing crime prevention and safety resources to the community through programs, presentations, and information. The Special Projects office also serves as a communication source to the community in addressing crime and safety concerns and the development of new/innovative crime prevention and safety initiatives for the community.

Attached to the Support Services Division is the Special Projects Officer, Officer Anna Kraft. Officer Kraft is in charge of services such as the Citizens Police Academy and Crime Prevention. Officer Kraft is normally available Monday through Friday, 7:30 a.m. to 5:30 p.m., but can adjust her shift to accommodate special groups such as Neighborhood Watch Programs and Home Owners Association meetings.


Providing crime prevention, safety, and community relations in making the community of Schertz a safe, secure, place to live and work.