A mobile hotspot is a small device that provides an unlimited, high-speed internet connection for your computers, laptops, tablets, phones, and more. For information, see the sections below, or visit our Hotspot Lending Policy for our full policy and guidelines for proper use.
Frequently Asked Questions
How do I check out a hotspot kit?
Visit the circulation desk or place a hold request via our catalog. You will need to be at least 18 years old and have an active Schertz Public Library card in good standing. Only one hotspot is allowed per household at a time.
What is in the hotspot kit?
A hotspot kit consists of: 1) a Franklin T10 mobile hotspot, 2) a USB-C charger, 3) a user guide, and 4) a case. All items must be accounted for when returning the kit to the circulation desk.
How long is the checkout period?
Are renewals allowed?
Renewals are only available if there is no one else waiting on the holds list. The maximum amount of renewals is 2. Renewals are not automatic or guaranteed. Please visit the circulation desk or contact us at 210-619-1700 or firstname.lastname@example.org to attempt a renewal.
Where/how do I return the hotspot?
Hotspot kits must be returned to the circulation desk, where a staff member will check in the item and make sure all contents are present. DO NOT RETURN THROUGH THE BOOK DROP. Borrower is responsible for any damage to the hotspot or case contents if kit is placed in the book drop.
What cellular service is provided through the hotspots?
How many devices can I connect to the hotspot?
Up to 10 devices can be connected to the internet using the hotspot signal. Keep in mind that speeds may be reduced.
What are the overdue fines and replacement fees?
The overdue fine is $1.00 per day at a maximum overdue fine of $5. When the hotspot is 1 day past due, it will be deactivated, rendering the device unusable. The borrower is responsible for the costs associated with damage or loss of the hotspot and all accessories due to neglect or abuse. The replacement cost for the entire hotspot kit (hotspot device, USBC charger, and case) is $74. Replacement fees for individual components are as follows:-Hotspot: $57
-USB-C Charger: $10