Tech Help Policy

Schertz Public Library offers Tech Help programs in which the public can ask questions and get information on using computers and technology. The intention of these programs is to inform, assist, and familiarize patrons with common technology and internet functions in the effort to improve digital literacy in our community.  

Some topics our library staff can assist with include, but are not limited to: 

  • Basic computer and internet skills 
  • Basic mobile device troubleshooting 
  • Mobile devices, such as laptops, smart phones, tablets, or e-readers  
  • Social media platforms 
  • Library e-reading platforms, such as cloudLibrary, Libby, and SimplyE 
  • Library electronic services, such as Kanopy, Niche Academy, TexShare Databases, and more 
  • Online job applications and online resumes 
  • Word processing software, such as Microsoft Word or Google Docs.

We are NOT able to: 

  • Handle transactional tasks or forms, such as bank transfers, income taxes, or online purchases
  • Perform computer maintenance, such as backing up your files, clearing space, or scanning for viruses
  • Type or proofread document
  • Recommend products or services
  • Fix or assemble computer hardware components
  • Help you communicate with outside companies and organizations as a go-between

See individual Tech Help program policies below:

  1. Walk-In Tech Help
  2. One-on-One Tech Help
  • Please bring all necessary logins and passwords for your devices/accounts as they pertain to your questions. 
  • Patrons will be helped on a first come, first serve basis.  
  • Depending on staff availability, time may be limited. 
  • Library staff cannot be held responsible for damage to personal equipment or loss of files.
  • Library staff reserves the right to decline services if they do not align with our overall policies.