The City of Schertz will only collect personally identifiable information (such as name, title, company, address, telephone number or email) that you voluntarily provide through the Website or e-mail correspondence. The City will not sell personnel information collected to anyone. Transmission of payments over the internet is safest when your web browser can make an encrypted connection. If you have trouble with the encrypted connection, your computer, web browser, or internet connection cannot support SSL (secure socket layer), you will want to contact the City directly to complete your payment.
Online Refund Policy
If the payment to the City of Schertz was made in error or without your permission, the City will honor your request to cancel the original transaction and your payment will be returned in full. If any merchandise or product received must be returned to the City before any refund is processed. Any creditable requests will be refunded within 10 business days after the request is received. Please contact the Finance Department (210) 619-1140 to make a refund request.