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General Questions

Show All Answers

1. Where can I get a Schertz T-shirt car sticker?

You can get a sticker at the Hal Baldwin Municipal Complex located at 1400 Schertz Parkway at City Hall or the Administration Building #2. 

2. What are the City's allowed construction hours?

Construction Hours

Outdoor construction hours are as follows:

• Monday - Friday     7 a.m. to 6 p.m.
• Saturday               9 a.m. to 5 p.m.
• Sunday  - Outdoor work is prohibited

According to Ordinance 13-H-51, Section 54-14 (8): Commercial contractors are prohibited from the erection (including excavation), demolition, alteration or repair work on any building or structure other than between the hours of 7 a.m. and 6 p.m. on weekdays, and 9 a.m. to 5 p.m. on Saturdays. Commercial contractors are prohibited from outdoor work involving erection (including excavation),  demolition, alteration or repair work on unoccupied structures on Sundays. An exception can be made in case of urgent necessity in the interest of public safety and convenience, and then only by written permit from the city manager or his/her designee, which permit may be renewed by the city manager or his/her designee, during the time the emergency exists. All special requests must be submitted in writing. For more information on special requests please email Tiffany Danhof.

3. Where do I go for a License Plate for my vehicle?

Guadalupe County -

1052 FM 78, Schertz, Texas 78154

Phone # (210) 945-9708

Comal County - 

205 N. Sequin Ave, New Braunfels, Texas 78130

Phone # (830) 620-5521

Bexar County - 

100 Dolorosa, San Antonio, Texas 78205

Phone# (210)335-2011

4. What day will my trash be picked up?

Residential garbage and recycling pick-up days are assigned by zone. View the schedule to determine your pick-up days on the Utility Billing page. There will be no pickup on the following holidays: Thanksgiving, Christmas Day, and New Year’s Day.

5. What can go in the recycle bins?

Visit the Utility Billing Page to learn more about recyclable materials.

6. How do I open or close my Utility Account?

Go to the Utility Billing Account Services page for directions on how to open or close a utility account. 

7. How can I reconnect my service after office hours?

If you are in need of a service reconnection you may contact the after hour’s number at (210) 619-1100. There is a $50 reconnection fee. Please provide your account number or street address. 

Meter Tech After Hours Availability:

Monday through Friday 5:00 PM - 9:00 PM

Weekends and Holidays 8:00 AM - 9:00 PM

8. What number do I call for a Bulk Pick up?

Bulk Pickup is only for residential customers with an active account. To set up a Bulk Pickup please call the Business Office at: (210) 619-1100. In addition, we will need a detailed list of items you will be placing out.

Schertz allows twelve bulk pickups in a calendar year free for residential customers

9. What number do I call for Chipping Service?

Learn more and schedule an appointment on the Public Works page.

10. Where do I call if I’m having water pressure problems at my home?

Contact the Public Works Department by phone at (210) 619-1800.

11. Who do I call before digging in my yard?

You will need to call 811

12. Where can I get a water quality report?

You can view water quality reports on the Public Works page.

13. Does the City of Schertz have a street sweeper?

Our street sweepers clean about 163 miles of street each month in the City of
Schertz. In order to maintain all of the roadways, the City asks that residents do
not dump, push, sweep, or blow yard waste- including leaves, tree limbs, or
brush- into City streets or right of ways.

14. Where can I call if I have a power outage?

You will need to call your electric company:

Guadalupe Valley Electric Cooperative (800) 223-4832

City Public Service Energy (210) 353-3408

New Braunfels Utilities (830) 606-2074

15. Who do I contact with a food establishment complaint?

Concerns or questions relating to environmental health or food safety may be sent to healthinspector@schertz.com. 

16. Where do I call to report property violations?

To report a property violation contact Code Enforcement by phone at (210) 619-1650.

17. How can I get a Food Handlers Permit?

Learn more about how to sign up for the ANSI accredited food handler training.

18. How can I pay my ticket/citation?

Payment of fines are accepted in person, by mail or online. Anyone under the age of 17 must appear in person and must be accompanied by a parent or legal guardian. The City of Schertz Municipal Court accepts cash, credit/debit card, money orders or cashiers checks. No personal or company checks accepted.  

19. What phone number do I call for Permits, Inspections, and Zoning Inquires?

You can reach our Inspections Division by phone at (210) 619-1750.

20. How can Contractors register with the City?

All contractors performing work for which a permit is required in the City of Schertz shall be registered with the City. Certain types of contractors are required to be licensed by the State of Texas. 

View Contractor Registration Information

21. Where can I get a Birth Certificate / Marriage License?

You can obtain these documents from the Guadalupe County Clerk’s Main Office at 211 West Court St. Sequin, Texas 78155. You can reach the office by phone at (830) 303-4188 ext #1514.

22. What phone number do I use to call Municipal Court?

You can reach Municipal Court by phone at (210) 619-1500.

23. What do I do if I have a warrant?

The court will issue a warrant when:

• You violated your promise to appear on your citation
• You failed to comply with the orders of the court
• You did not complete a payment plan or failed to make payments as directed
• You failed to appear on a summons, bond or to appear

If you are in warrant status your options are limited, please contact the warrant division at 210-619-1663 or 210-619-1664.

If you are in warrant status and you have a driver's license, it will be denied renewal pursuant to Chapter 706 of the Texas Transportation Code under the Failure to Appear Program.

The only way to avoid arrest and regain the ability to renew your driver's license is to pay your fine(s) in full. This may be done Monday through Friday from 8 a.m. to 5 p.m. (excluding holidays). The City of Schertz Municipal Court accepts cash, credit/debit cards, money orders, and cashier's checks. The City of Schertz Municipal Court does not accept personal checks or company checks.

24. Can I rent a Pavilion?

Park Pavilions are available in various Schertz city parks. Learn more and reserve a pavilion online.

25. How can I adopt a pet?

View adoptable animals or visit the Schertz Animal Adoption Center located at 800 Community Circle, Schertz, Texas 78154

26. What do I do if I have a lost or found pet?

Lost and Found Pets:

If you see a stray animal, please call us first. We ask that you not pick it up, take it to your
home, or bring it to the shelter; we will dispatch an Animal Services Officers to come to get it.

If you have lost your pet, please watch our Facebook page where we post all new incoming animals to the shelter. If we have your animal, please call us to make an appointment to come to pick it up. As always, we encourage everyone to microchip their animals. This helps us identify and return lost pets to their owners very quickly.

Schertz Animal Services holds stray animals for a minimum of at least 72 hours to allow owners
a chance to find their lost pets. If the animal is not claimed in that time period, it becomes the
property of Schertz Animal Services and may be made available for adoption any time after the
stray hold period.

27. How do I report a dead animal?

If you’d like to report a dead animal you can:

• Call the Schertz Animal Services at (210) 619-1550 during business hours (Monday – Friday from 8:00 a.m. to 5:00 p.m.)
• Call 311 during business hours (Monday – Friday from 8:00 a.m. to 5:00 p.m.)
• Submit a written notice to CustomerCare@Schertz.com 

28. How can I get a Police report?

The Schertz Police Department is urging community members to file online reports or request a police report or other related records using online services. Utilizing these online services will increase efficiencies within the department while enhancing services to community members of Schertz. 

Learn more and file an online report.

29. Does the City of Schertz offer finger printing?

Yes, please contact the Police Department at (210) 619-1200 or visit at 1400 Schertz Parkway, Building # 6.

30. How can I get a Solicitor's permit?

Visit the Police Permits page to learn more about how to get a Solicitor’s permit.

31. How can I obtain an open records request?

Fill out the Open Records Request form.

32. Who do I call to ask if I can burn at my house?

Contact the Fire Department by phone at (210) 619-1300 to verify if there is a burn ban in place.

33. Will the Fire Department check my smoke alarms?

Yes, please call the Fire Department by phone at (210) 619-1300 to schedule.

34. Who can install a baby car seat?

Schertz EMS can install baby car seats, learn more and schedule an appointment on the EMS page.

35. Where can I take my unused or expired medication?

Contact Schertz EMS by phone at (210) 619-1400.

36. Does Schertz offer CPR classes?

Yes, contact EMS at (210) 619-1400

37. How do I register for Passport to Care?

Learn more about Passport to Care and how to register on the Schertz EMS page.

38. How can I pay for my ambulance bill?

Contact the EMS billing office at (210) 619-1450 or pay online on the EMS page under Billing Department.

39. How do I get a library card?

Any Texas resident with a photo ID and current proof of residence (e.g. a utility bill) may apply for a card, free of charge. If the proof of residence is different than the photo ID, the person's name must appear on the proof of residence document to be valid. Children under 18 may apply for a card as long as they can write their name and a parent with a photo ID and proof of residence is present to sign the application form. Guadalupe County and the Cities of Cibolo and Selma all contract with the Library to provide service to their residents free of charge. Visit the Library in person to complete the application and receive your card. You can also start the application process online. In addition to a regular full-service card, the Library also offers a digital-access-only card and TexShare cards.

40. What are the Library’s operating hours?

The Library is open: 

Monday-Thursday 10 am - 8 pm

Friday-Saturday 10 am - 6 pm

Sunday 12 noon - 6 pm

The Library is closed on all official City holidays and may periodically close for staff training, events or emergencies. Unsure about closures? Give us a call at (210) 619-1700 to verify hours. Any changes to library hours are also posted on the Library’s website.

41. Are there public computers available for me to use at the Library?

Yes! Library cardholders in good standing can use their library card to log onto any public computer. No library card? Ask at any service desk for a guest pass. Non-cardholders will be asked to show ID before the guest pass is issued.

In addition to Internet service, library computers have word processing, spreadsheet, and presentation software available for public use. Guests may print documents from the public access computers at the rate of $0.15 per page for b/w documents or $0.50 per page for color documents.  Oversized or double-sided documents are considered two documents. 

42. What services does the Library offer?

Whew! We offer more things than we can list here, but in addition to books, magazines, and newspapers, we have audiobooks, DVDs, streaming video, digital newspapers, e-books and e-audiobooks for all ages. We have Internet computers with Microsoft Office products for the public to use. We have electronic databases covering all manner of topics, including finances, language learning, research, and genealogy. We even offer live online tutoring for kindergarteners through college students on Brainfuse. We participate in InterLibrary Loan and TexShare programs. Other services include notary services, photocopying, scanning, printing, remote printing, faxing, and tax forms. We have a full calendar of programming for both adults and children. For a complete list of all the things the Library offers, visit the Library website or give us a call at (210) 619-1700.

43. Does the Library offer programs?

Yes, we offer programming for all ages, including summer, winter and year-round programs! A full schedule of events is available on the Library's website or call the Library at (210) 619-1700 for information.

44. Does the Library have meeting rooms?

Two meeting rooms are available for public use during library operating hours. The rooms are free of charge to residents and must be reserved in advance. Non-residents may use the rooms for a nominal charge. Full instructions on how to reserve and use the rooms can be found on the Library’s website or call the Library at (210) 619-1700 for information.

45. Does the Library have study rooms?

The Library has ten individual study rooms that hold 1-2 people and two group study rooms that hold 4-6 people. The rooms are available on a first-come, first-served basis. We do not accept reservations for study rooms.

46. How do I volunteer at the Library?

We love our volunteers! Volunteers help out with all types of things, including shelving, special projects, and operating the used bookstore. Teen volunteers often help our Youth Services staff with children’s programming. If you are aged 18+ and would like to volunteer, fill out an application and return it to the Library. You will be contacted by our volunteer coordinator. Teens aged 13-17 can fill out an application and return it to our Youth Services Librarian. Teens are accepted for volunteer work twice per year in April and October. Visit the Library's website to apply or call (210) 619-1700 for information.