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General Questions

Show All Answers

1. Where can I get a Schertz T-shirt car sticker?

You can get a sticker at the Hal Baldwin Municipal Complex located at 1400 Schertz Parkway at City Hall or the Administration Building #2. 

2. What can go in the recycle bins?

Visit the Utility Billing Page to learn more about recyclable materials.

3. How do I open or close my Utility Account?

Go to the Utility Billing Account Services page for directions on how to open or close a utility account. 

4. How can I reconnect my service after office hours?

If you are in need of a service reconnection you may contact the after hour’s number at (210) 619-1100. There is a $50 reconnection fee. Please provide your account number or street address. 

Meter Tech After Hours Availability:

Monday through Friday 5:00 PM - 9:00 PM

Weekends and Holidays 8:00 AM - 9:00 PM

5. What number do I call for a Bulk Pick up?

Bulk Pickup is only for residential customers with an active account. To set up a Bulk Pickup please call the Business Office at: (210) 619-1100. In addition, we will need a detailed list of items you will be placing out.

Schertz allows twelve bulk pickups in a calendar year free for residential customers

6. Does the City of Schertz have a street sweeper?

Our street sweepers clean about 163 miles of street each month in the City of
Schertz. In order to maintain all of the roadways, the City asks that residents do
not dump, push, sweep, or blow yard waste- including leaves, tree limbs, or
brush- into City streets or right of ways.

7. How can I get a Food Handlers Permit?

Learn more about how to sign up for the ANSI accredited food handler training.

8. How can I pay my ticket/citation?

Payment of fines are accepted in person, by mail or online. Anyone under the age of 17 must appear in person and must be accompanied by a parent or legal guardian. The City of Schertz Municipal Court accepts cash, credit/debit card, money orders or cashiers checks. No personal or company checks accepted.  

9. How can Contractors register with the City?

All contractors performing work for which a permit is required in the City of Schertz shall be registered with the City. Certain types of contractors are required to be licensed by the State of Texas. 

View Contractor Registration Information

10. Can I rent a Pavilion?

Park Pavilions are available in various Schertz city parks. Learn more and reserve a pavilion online.

11. How can I adopt a pet?

View adoptable animals or visit the Schertz Animal Adoption Center located at 800 Community Circle, Schertz, Texas 78154

12. What do I do if I have a lost or found pet?

Lost and Found Pets:

If you see a stray animal, please call us first. We ask that you not pick it up, take it to your
home, or bring it to the shelter; we will dispatch an Animal Services Officers to come to get it.

If you have lost your pet, please watch our Facebook page where we post all new incoming animals to the shelter. If we have your animal, please call us to make an appointment to come to pick it up. As always, we encourage everyone to microchip their animals. This helps us identify and return lost pets to their owners very quickly.

Schertz Animal Services holds stray animals for a minimum of at least 72 hours to allow owners
a chance to find their lost pets. If the animal is not claimed in that time period, it becomes the
property of Schertz Animal Services and may be made available for adoption any time after the
stray hold period.

13. How do I report a dead animal?

If you’d like to report a dead animal you can:

• Call the Schertz Animal Services at (210) 619-1550 during business hours (Monday – Friday from 8:00 a.m. to 5:00 p.m.)
• Call 311 during business hours (Monday – Friday from 8:00 a.m. to 5:00 p.m.)
• Submit a written notice to CustomerCare@Schertz.com 

14. How can I get a Police report?

The Schertz Police Department is urging community members to file online reports or request a police report or other related records using online services. Utilizing these online services will increase efficiencies within the department while enhancing services to community members of Schertz. 

Learn more and file an online report.

15. Does the City of Schertz offer finger printing?

Yes, please contact the Police Department at (210) 619-1200 or visit at 1400 Schertz Parkway, Building # 6.

16. How can I get a Solicitor's permit?

Visit the Police Permits page to learn more about how to get a Solicitor’s permit.

17. How can I obtain an open records request?

Fill out the Open Records Request form.

18. Does Schertz offer CPR classes?

Yes, contact EMS at (210) 619-1400

19. How do I register for Passport to Care?

Learn more about Passport to Care and how to register on the Schertz EMS page.

20. How can I pay for my ambulance bill?

Contact the EMS billing office at (210) 619-1450 or pay online on the EMS page under Billing Department.