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Animal Services

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1. How do I adopt a pet?

Upon choosing a pet that you are interested in adopting at the Adoption Center, you must fill out an adoption application. The completed application will be reviewed by an Animal Services Officer and once the application is approved, the adoption process is completed and the animal is ready to go to it's new home.

2. Which pet should I choose?

Choosing the correct pet is very important, and should be given the utmost consideration. Things to consider are the size of the pet and if you have the space to accommodate it, the activity level of the pet that you desire, can you afford the vet bills if it becomes sick or injured, the temperament of the breed of pet you desire, how much time will the pet be left alone, and the reason for getting a pet.

3. How do I prepare before I adopt?

Check local municipal ordinances and HOA restrictions for your area, research the type of pet you want to adopt, make sure the area where the pet will be kept is secure, purchase the necessary supplies to care for the pet (food/water bowls, food, bedding, toys, collars, leashes, etc.), and locate a veterinarian that you will take the pet to for annual checkups and medical treatment.

4. What is included in the adoption and what is the process?

Upon choosing a pet that you are interested in adopting at the Adoption Center, you must fill out an adoption application. The completed application will be reviewed by an Animal Services Officer and once the application is approved, the adoption process is completed and the animal can go to its new home. Your new pet will have received a veterinary exam, Rabies vaccination, DAPP-L (dogs), Bordetella (dogs), FVRCPC (cats) , spay or neuter, heartworm check (dogs), Feline Leukemia/Feline AIDS test (cats), microchip, and city license (if living in the city limits of Schertz).  

5. What do I need to do after the adoption? (responsible pet ownership)

Follow laws, statutes, and ordinances governing animal care, make sure your pet gets plenty of socialization and play time, get them annual vaccinations and exams, and make sure pet licensing is kept up-to-date.

6. What is your return policy?

As per the Animal Services Adoption Contract, Schertz Animal Services does not accept pets under an owner surrender basis. 

Should you find yourself unable or unwilling to continue to maintain ownership of your pet, you will need to find a suitable home or alternate placement with a reputable rescue agency or foster group for the animal. It's important that each adopter understand that if you need to re-home your pet, that you do so responsibly. You should also assist the new owner in transferring the registered microchip information.

7. What can I do as a volunteer?

Volunteers perform many duties around the shelter including washing dishes, washing laundry, cleaning kennels, sweeping/mopping floors, cleaning windows, cleaning animal waste from yards, socializing cats, exercising dogs, and many other tasks that help keep the shelter running smoothly.

8. How do I become a volunteer?

Come by the Animal Adoption Center to fill out an application and sign up for a shift. An orientation will be given on the first day of volunteering.

9. What are the requirements to be a volunteer?

All volunteers ages 10-14 years must have an adult with them, ages 15-17 must have a parent contact number, and all volunteers must sign up at the Animal Adoption Center for the time slots that they wish to work.

10. What happens if my pet is brought into the shelter?

When a pet is brought in, it is scanned for a microchip and checked for identification tags. If an ID is available, attempts are made to contact the owner. If the pet is not claimed after 5 days, it becomes the property of the City of Schertz and is started through the process of testing for the possibility of being adopted. If there is no ID present, the pet becomes the property of the City of Schertz after 3 days and it begins the process of testing for the possibility of being adopted.

11. What does it cost to reclaim my pet from the shelter?

To reclaim a pet that is brought into the shelter, one must provide proof of Rabies vaccination and pay impoundment and boarding fees. Impoundment fees are $30 for altered pets and $45 for unaltered pets for the first offense. Boarding fees are $15 a day for each day that the pet has been in our care.

12. How do I obtain a City registration certificate for my pet?

As soon as a pet is vaccinated for Rabies, the Rabies certificate should be brought to Schertz Animal Services to obtain a city license.  Licenses are $5 for altered pets and $10 for unaltered pets.

13. How do I report a pet I have found?

Found pets should be brought to the shelter to be checked for microchips and to be cared for until the owner can be found. If the pet cannot be brought in to the shelter, the shelter should be called to pick the pet up. If the person wants to hold onto the dog until the owner is found, the shelter should be contacted and given the pet's description and where it was found, in case the owner calls the shelter looking for their pet.

14. How do I report a pet I have lost?

Send a picture, along with your contact information to animalservices@schertz.com. We will contact you if a pet matching that description comes into the shelter.

15. What is a stray hold?

Stray hold is the amount of time a found pet is held at the shelter while the shelter searches for its owner. After the appropriate stray hold period, the pet becomes the property of the City.

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Chip Seal

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1. My street was in pretty good shape. Why did you do work on the street?

This is part of the City’s Pavement Preservation Program. Pavement Preservation is a comprehensive effort that makes repairs and applies a new driving surface to a street at regular, periodic intervals instead of allowing a street to completely fail, or fall apart before any work is performed on it. A pavement preservation program actually saves money over the long term. It is much more costly to completely reconstruct a street. It is multiple times more expensive than what a pavement preservation treatment costs. In order for a pavement preservation treatment to work properly (lasting its full expected service life), it must be applied to a street that is in good condition.

2. What is a chip seal?

A chip seal basically “glues” a layer of small diameter rocks, or chips, onto the surface of the street. This process is a pavement preservation technique that provides a new surface to the street. Please see the City’s Youtube Channel for a video explaining the chip seal process.  

3. How soon can I drive on the new surface?

With a chip seal, once the rocks, or chips are placed on the surface, it can be driven on. Because it is a fresh application, some care must be taken. Please drive slowly – at or below the 20 mph speed limit on residential streets. Also, please avoid sudden stops, sudden accelerations, and sharp turning while sitting still. Any movement forward or backward, even very slow movement, while turning the wheels is recommended to help protect the fresh surface.

4. Work was just done on my street, why is it now a gravel road?

When a chip seal is first applied there are excess rocks, or chips, on the surface. These excess chips are necessary to help protect the oil layer until the oil cures. After the oil cures, usually just a few days, the contractor will come back into the area and sweep off the excess chips. This will smooth out the new surface and remove the appearance and feel of a “gravel road.”

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Citizens Police Academy

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1. How do I become a member of the Schertz Citizens Police Academy Alumni Association (SCPAAA)?

All members of the Alumni must attend and complete the Schertz Police Departments Citizens Police Academy. Upon completion of the Citizens Police Academy you will be eligible to join the SCPAAA.

2. How do I attend the Citizens Police Academy?

The Schertz Police Department, Citizens Police Academy is an 8-week course, available to interested residents and/or business members in the Schertz community. The program is designed to give awareness and information about the role of law enforcement, and to increase the rapport between citizens and Police Officers. The Citizens Police Academy does not give the students any Police Officer certifications or qualifications. The Citizens Police Academy is for educational purposes only.

Instruction

The Citizens Police Academy consists of classroom instruction and hands-on learning. Some of the topics in the academy include: department command structure, operations, simulated firearms training, use of force, laws, city ordinances, traffic stops, criminal investigations, and communications. The student will also have the opportunity to participate in role-playing scenarios during class.

Requirements

Persons interested in the Schertz Citizens Police Academy must be at least 18 years of age, and complete the application process. A background check is done on all applicants, at no charge. There is no fee for the class, and it will be limited to 30 students.

Schedule

The classes will be held every Thursday from 6 p.m. to 9 p.m. The dates will be posted on the Citizens Police Academy page

Application

Return all completed applications (PDF) to:
Schertz Police Department
Special Projects Division
1400 Schertz Parkway
Building 6
Schertz, TX 78154
Phone 210-619-1264
Fax 210-619-1220

3. Do I have to pay to attend the Citizens Police Academy?

No, there is no cost involved to attend the Citizens Police Academy. Membership in the Schertz Citizens Police Academy Alumni is not mandatory. If a person attends the Citizens Police Academy they do not have to participate in the SCPAAA.

4. So what exactly does the SCPAAA do?

We assist the Schertz Police Department with various events and projects such as Blue Santa, July 4th Jubilee, Festival of Angels, Schertz Fest, Wilenchiks Walk for Life, Doggie Dash, Trunk or Treat, National Night Out, and the Guadalupe County Crime Stoppers just to name a few.

At year’s end we sponsor a dinner for the entire Schertz Police Department including non-sworn personnel and at that occasion we announce and recognize the Police officers that have excelled in the line of duty.

View some photographs from the 2014 Christmas Dinner.

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Code Abatement

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1. What do Code Enforcement Officers do?

Code enforcement officers patrol neighborhoods and commercial properties looking for code violations. They also respond to reports of code violations made by residents. Code enforcement tracks each violation to its completion.

2. What is a violation letter?

A violation letter informs property owners of a code violation and the time allotted to correct the violation. If the violation is corrected, the officer will re-check and no other action is necessary. If the violation is not corrected, the officer may attempt to contact the owner by leaving a door hanger or schedule abatement and/or leave a citation at the property.

3. Why did I get a violation notice when my yard looks great and I see other homes that do not?

Please remember that a notice does not mean your home looks bad. Homes can receive notices for violations such as overhanging trees or trash cans not put away. These situations can pose safety hazards and therefore are enforceable, regardless of the condition of the home and yard.

4. I just found a door hanger from a Code Enforcement Officer on my property. What does that mean?

Code enforcement officers noticed a code violation on your property. The officer stopped by to contact someone on the property, but no one was there, so a door hanger was left specifying the violations witnessed. Please correct the violation or contact the code enforcement officer. Typically, this is your second notice before a citation is issued.

5. What if I can't finish all the work by the due date?

Contact the Code Enforcement Officer immediately. Do not wait until the due date. Code Officers are willing to make reasonable accommodations. If this is your first offense, a "reasonable" time frame may be longer unless you have committed the same violation in the last year.

6. What do I do if I disagree with the notice?

Please contact the Code Enforcement Officer immediately. The officer will be glad to meet with you and to explain why the notice was issued.

7. What is Code Abatement?

Abatement is when the city hires someone to fix the code violation and bills you. In some cases, the city will abate the nuisance themselves.

8. What if my property is abated?

Abatement is when the city hires someone to fix the code violation for you. This usually occurs after a violation letter has been issued and the violation was not corrected. A lien may then be filed on the property. Please contact Code Enforcement.

9. When will you abate my property?

Abatements are only done if the violation is not corrected and the code officer has not been contacted by the due date written on the violation letter. If the notice is ignored, abatements can be done as soon as the first day after the due date. Vacant property is more likely to be abated.

10. What happens if I get a citation?

If you receive a citation, you will need to set up a court date and correct the violation within 14 days of the date on the citation. If the violation is not corrected, a second citation may be issued.

11. What is an illegal vehicle?

A vehicle that has expired or no license plates, is wrecked, dismantled, inoperable or is not currently registered, is an illegal vehicle. Illegal vehicles cannot be parked on city streets or parked on your property within the public’s view. Illegal vehicles must be stored in an enclosed building or must be screened off and parked on an approved surface.

12. How does my yard need to be maintained?

Front, back, and side yards must be landscaped and maintained. Landscaping can include living or non-living ground cover such as grass, rock, mulch, bushes, trees, flowers, etc. Grass shall be maintained less than 8 inches high.

13. What is considered litter?

Items that are not designed or intended for outside use cannot be stored outside a home or building. Storing items outside such as car parts, unused construction material, boxes, newspapers, household trash, appliances, indoor furniture, wood, tree cuttings, tires, chemicals, carpet, mattresses, etc. is not allowed.

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COVID-19 CLOSURE FAQs

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1. How do these orders and regulations affect my business operations?

Restaurants/Bars:

• As of March 20, action from the Mayor closed restaurants, and food courts, allowing take‐out, delivery  or drive‐through operations only, and closed all bars, lounges, or taverns; theaters; gyms; and private  clubs. All of these types of business are to be closed until April 14, though this date may be revisited or repealed by the Schertz City Council at an earlier date.

Food and Supplies:

• Grocery and box stores providing necessary supplies for residents and businesses including groceries, pet supplies and pet food, supplies needed to work from home and consumer products, such as toilet paper and cleaning supplies can remain open provided that all necessary precautions are taken to prevent the spread of COVID-19.

Other businesses:

• Generally, if a business can ensure (6) feet of social distancing between customers and have less than 10 people (including employees) inside the structure they may continue to operate. 
  • Some services, such as cutting hair, personal grooming, etc. can not be completed at this safe distance and as such these services would violate the Governor’s Order and/or Mayors Declaration not to be within 6 feet of the customer for extended periods of time. However, if a hair salon (or similar business) sells other retail products then they can maintain their storefronts in line with the Governor’s Order #2 that allows options for drive thru, pickup, and delivery services.  Businesses must also manage entry and exit to ensure no more than 10 people are in a single space at one time.
  • Please note that businesses not specifically mentioned as prohibited by Governor Abbott, the City of Schertz, nor by the appropriate Counties should make their own business decision about whether to stay open or closed. All businesses that remain open should take all actions necessary to prevent the spread of COVID‐19 and to increase social distancing through the normal course of business activities.

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COVID-19 FAQs

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1. HOW CAN I AVOID INFECTION WITH COVID-19?

The best way to prevent infection is to take precautions to avoid exposure to this virus, which are similar to the precautions you take to avoid the flu. CDC always recommends these everyday actions to help prevent the spread of respiratory viruses, including:

• Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
• Avoid touching your eyes, nose, and mouth with unwashed hands.
• Avoid close contact with people who are sick.
• Stay home when you are sick.
• Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
• Clean and disinfect frequently touched objects and surfaces.

2. HOW DO PEOPLE BECOME INFECTED WITH COVID-19?

Human coronaviruses most commonly spread from an infected person to others through:

• Respiratory droplets released into the air by coughing and sneezing;
• Close personal contact, such as touching or shaking hands;
• Touching an object or surface with the virus on it, then touching your mouth, nose, or eyes before washing your hands; and
• Rarely, fecal contamination.

3. WHAT ARE THE SYMPTOMS OF COVID-19?

Patients with confirmed COVID-19 infection have reportedly had mild to severe respiratory illness with symptoms of:

• Fever
• Cough
• Shortness of breath

At this time, CDC believes that symptoms of COVID-19 may appear in as few as 2 days or as long as 14 days after exposure.

4. WHAT DO I DO IF I THINK I MAY BE INFECTED WITH COVID-19?

If you are experiencing symptoms including fever, cough, and shortness of breath, please contact your health care provider. Your doctor will evaluate your condition and can help make the decision whether you should get tested for coronavirus. Please visit the San Antonio Metro Health Department webpage here for information on testing guidelines and criteria.

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COVID-19 VACCINE CLINIC FAQs

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1. Who is eligible for the vaccine?

Anyone over the age of 16 can receive the Pfizer vaccine and anyone over the age of 18 can receive the Janssen/J&J or Moderna vaccine. 

 

2. Is there a cost for the COVID-19 vaccine?

No.

3. Where can I sign up for the vaccine?

The City of Schertz will be setting vaccine appointments using a waitlist method. Anyone in the qualified 1A or 1B population wishing to register for a COVID-19 vaccine appointment needs to sign up on the City of Schertz Vaccine Waitlist.  

4. I have signed up for the City of Schertz Vaccine Waitlist, now what?

Once you have signed up for the Schertz City Vaccine Waitlist you should receive a confirmation email letting you know which waitlist group you are registered in. Be sure to check your junk mail if you do not receive it immediately.  

When the City receives doses of the COVID-19 Vaccine and if the city is serving your waitlist group, you will receive a notification to register for an appointment via email, or phone if no email is provided.  

• Once you receive an email you will have 12 hours to respond and set your appointment. After 12 hours of no response, you will forfeit your spot on the waitlist and will need to sign up again. 
• If you receive a phone call you will have 4 hours to return the phone call to set your appointment. After 4 hours of no response, you forfeit your spot on the waitlist and will need to sign up again. 

The Waitlist group that we are currently serving will be published on the Schertz.com/COVIDvaccine webpage. Be sure to check that page often to monitor where the City is on the waitlist and to review updates or changes.  

5. Will I need an appointment?

Yes. You will need to make an appointment. Appointments are available based on the quantity of vaccine received. Walk-ins will not be accepted.  

6. I need a ride to my appointment, is there a service that can help?

Alamo Regional Transit (ART) is offering free rides to and from COVid-19 vaccine clinics

How can you schedule a ride?
You can submit your reservation request online by filling in the Book Your Ride electronic form or you can book your ride by phone in three easy steps!

Step No. 1
Residents can call the ART reservation line at 1-866-889-7433, option 1. On the phone call, an agent will get your information, pick-up and drop-off locations, along with your appointment time and approximate return time. Vaccine appointments last approximately 45 minutes to an hour. Rides are first-come, first-served so make sure to call as soon as you know your appointment time. This service is FREE for vaccinations, so be sure to mention that when making your reservation. 

Step No. 2
Be ready to meet the ART driver at the agreed pickup location. ART drivers will wait for 10 minutes after arrival. This service is a curb-to-curb service, so the driver will arrive at the curb for pickup from the home. Additional assistance can be provided to those that need help getting to the vehicle, however, drivers cannot pass through the threshold of the home. 

Step No. 3
Once you arrive at the vaccine clinic, the driver can assist with getting you safely out of the vehicle and to the doors of the location. After you have completed your appointment, you can call the reservation line again (1-866-889-7433, option 1) to inform them that you are ready to go. You will be given an approximate ETA for your pickup at that time.

*Rides are available for those in the following counties: Atascosa, Bandera, Bexar, Comal, Frio, Gillespie, Guadalupe, Karnes, Kendall, Kerr, McMullen, Medina, and Wilson. 

7. Do I have to be a Schertz resident to get a vaccine at the Schertz clinic?

No.

8. What do I need to bring with me to my appointment?

You need to bring an ID and wear a face mask.

For second dose appointments, make sure you bring your 1st Dose Vaccination Record Card. 

9. Do I need to get the vaccine in the county I live in?

No.

10. If I have an appointment, where do I go?

Vaccine Clinics are held at the Schertz Civic Center located at 1400 Schertz Parkway, Bldg. 5.  

11. How long will it take once I arrive?

The estimated time from start to finish is about 30-40 minutes, but it can vary based on many factors. After receiving a dose, you will need to be observed for at least 15 minutes to ensure you don’t have a reaction to the vaccine.

12. What proof do I need show my eligibility for my phase?

No proof is required. We are relying on the honor system and hoping people will be respectful of the process.

13. How are homebound people supposed to get the vaccine?

Our suggestion would be to contact your healthcare provider for guidance on the vaccine.

14. Where else can I get the vaccine?

Visit the DSHS Vaccination Provider website to find other vaccine opportunities. Please contact providers in advance to confirm vaccination location and hours, that they have the vaccine on hand, and that you are eligible for vaccination at that site.

15. Should we go somewhere else to try to get the vaccine or wait until the city gets it?

Yes. If you are unable to get an appointment at a city vaccination clinic, we encourage you to continue to seek out other opportunities to get vaccinated.

16. I share an email address with my spouse, can we both sign up with the same email address?

Yes, but you will need to complete one sign up per person.

17. How will I schedule my second dose?

You will schedule your second dose during your appointment for your first dose.

18. Can I give my appointment to a family member?

No, the registration is not transferrable.  

19. What if I need to reschedule or cancel my appointment?

Unfortunately, we cannot accommodate a reschedule. If you can not make it to your appointment it will be given to someone else on the waiting list.

20. When are we getting more vaccines in our area?

At this time, we do not know when we will receive more vaccines. We will keep everyone updated by sharing all updates on social media and on Schertz.com.

21. Can I come earlier than my appointment time?

Due to social distancing requirements, please arrive at your scheduled appointment time. This helps us limit the number of people inside at any given time to only those who need to be there. If you arrive early, you will need to wait in your car until your appointment time.

22. Who can come with me to my appointment?

Unless you require assistance of any kind, we ask that you come to your appointment alone. This will help us keep the number of people in the building to a minimum.

23. Are children (who are not being vaccinated) allowed into the clinics?

Children are not allowed into vaccine clinic sites unless they are 18+ and have an appointment to receive a vaccine due to having one of the chronic conditions listed on the DSHS website for 1B.

24. Will anyone at the clinic speak Spanish?

Yes, there will be Spanish speakers available on site.

25. What should I wear on the day of my appointment?

Short-sleeve shirts are best since the injections will be in your arm; please bring a sweater or jacket as rooms may be cool while you are waiting.

26. Who is doing the vaccine injections?

Vaccines will be administered by either an RN, LVN or higher certified medical provider OR a Paramedic or higher certified First Responder.

27. Should I continue with the safety protocols after I’m vaccinated?

Yes, the Centers for Disease Control recommends wearing masks, washing your hands and staying away from large gatherings even after receiving the vaccine.

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Emergency Medical Technician (EMT) Class

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1. How do I enroll/register for the EMT Course?

• Go to the City of Schertz link: http://schertz.com/421/EMT-Training-Academy
• When enrollment opens, fill out the registration form. 
• The registration form is your application.

2. I've applied, what now? Am I in the class?

You will be contacted the same day (via email), to let you know if you made the first 30 applicants, or on the waiting list.

3. Is my deposit refundable?

Students wishing to drop the course are entitled to receive a refund of a portion of the tuition.

• If a student drops before the first night of class, you will be entitled to a full refund (deposit or the full tuition that was paid).  
• After the first night of class there is no refund.

4. When do I need to pay for the balance of the tuition?

After paying the deposit, the remaining balance ($550) will need to be paid by the beginning of the first night of class.

5. What forms of payment are accepted?

Cash, personal check, money order, debit cards, or credit cards (Visa, MasterCard, or Discover). Payments can also be accepted online through your personalized link sent via email.

6. Can I get a refund for the class?

• Students wishing to drop the course are entitled to receive a refund of a portion of the tuition.
  1. If a student drops before the first night of class, you will be entitled to a full refund (deposit or the full tuition that was paid).  
  2. After the first night of class there is no refund.

7. What do I need to do before class begins?

After your application has been accepted begin to gather your shot record (measles, mumps, rubella (MMR), hepatitis B, tetanus (TB/PPD), along with a criminal history check.  Complete the fingerprinting process, for the background check, at the scheduled location. Both shot records and a cleared background check will need to be turned in before beginning clinical rotations.

8. How do I get my fingerprints?

Log into "Identogo.com." Type in the Service Code 11FT12. Fill out the information and find the location that best applies to your schedule and location.

9. Are there clinical rotations involved?

Yes, besides attending the regular scheduled classes, you will need to ride on the ambulance for 40 hours and spend 24 hours in the hospital emergency department. More will be explained during the first class.

10. What do I bring/wear to class on the first night?

• Pen and paper.
• Dress for the first night is business casual. A uniform will be required for all other classes and will be explained during the first class.
• Books and other required class materials will be given out the first night of class.

11. What does my tuition pay for?

• The class
• The textbook (with online access to the LMS)
• Class ID
• One class uniform shirt
• CPR textbook and electronic certification card
• Student Policy Manual
• One BLS Pocket Field Guide

12. Are there any costs not included in the tuition?

• You will need to buy black or dark blue uniform pants ($35.00 to $50.00), black closed-toe shoes or boots (if you do not have them), black belt. 
•  An additional class shirt ($25.00) if you would like more than one shirt.
• Testing fees: PearsonVue Testing Center / National Registry Certification fee (at the end of class) - $80.00 total.
• Licensing Fee: Texas Department of State Health Services (TDSHS) Certification fee (at the end of class unless you are strictly a volunteer for a TDSHS-licensed first responded or EMS agency) - $64.00.
• Criminal history check for EMT course (eligible for clinical rotations) - $25.00 plus tax.
• Criminal history check after NREMT Exam has been passed and TDSHS application has been completed (service code 11BSBH) - $37.00.

13. Can I enroll in the EMT course with a criminal history?

• Prior to enrolling in the EMT course, go to the Texas Department of State Health Services website. Fill out the "EMS Criminal History Pre-screening" and follow all directions to determine if you are eligible for the course.
• If you enroll in an EMT course knowing that your criminal history exempts you from taking an EMT course, you will get a refund based on the refund policy.

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EMS Billing

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1. What payment types are accepted?

We accept cash, check, money orders, Visa, Mastercard, and Discover.

2. Is there a fee to use a credit card?

No, we do not charge any fees to use a credit card.

3. Who do I make payment payable to?

Schertz EMS

4. What are the billing office hours?

We are open Monday through Friday from 8am to 5pm.

5. Can I make payments?

Yes, we accept payment plans. Minimum payment of $25.00 per month.

6. Do we charge interest or late fees?

No, we do not charge interest or late fees. We do charge a 30% collection fee on the outstanding balance in the event the account goes unpaid and has been sent to a collection agency.

7. Do I have to return the insurance request form?

Yes, the insurance request form needs to be filled out, signed, dated, and returned to us so we can file a claim to your insurance. 

8. Why did I get a bill?

Each insurance policy varies. In the event you have a balance, contact us to set up a payment plan.

9. Do we have Charity Care?

Yes, we have a Charity Care Policy. Effective October 1, 2019, if a patient does not have the ability to pay for the ambulance services, the City of Schertz EMS Department can make the determination if the patient is a charity care patient. Please contact our office for more information.

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EMS Passport to Care

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1. Is this Insurance?

This is not insurance; however, it works much like insurance. This plan simply allows you to know if you ever need EMS services, the out-of-pocket costs for that service will be greatly reduced.

2. Do I receive a membership card?

Yes, a membership card will be provided as soon as your membership is processed. This card is for your records and will not be needed to take advantage of the benefits of this plan. All of your membership information will be entered in our billing software, so if you are transported, we will know immediately that you are a member and your benefits will be credited to your account. You will NOT need to show your membership card for the services to be covered. 

3. If I move from the Schertz EMS service area, can I get a refund?

The membership fee is for the calendar year and is non-refundable.

4. Is there a deadline?

NO. Our membership plan is designed with an unlimited open enrollment period. This means you can join at any time. All membership will begin on January 1 of the current calendar year or at one-minute past the midnight on the day following when your membership is received, whichever is later. After our initial enrollment period is completed on February 28, the membership fee will be prorated throughout the remainder of the calendar year on a month to month basis. ALL Passport to Care memberships expire at 11:59 PM on December 31.

5. What if I am transported on January 15th, can I send in my payment on the 16th and receive the discount?

No, the membership plan does not cover you until one-minute past midnight the day after your payment is received. 

6. What is the definition of dependent?

Any member of your family living in your house that you claim as a dependent on your IRS taxes.

7. I have Medicaid, can I join?

NO, by Texas Law Medicaid recipients are not eligible to join an ambulance membership plan or receive the benefits of an ambulance plan.

8. What if I call another ambulance company other than Schertz EMS for a non-emergency transport?

At this time, only 911 transports by Schertz EMS are covered.

9. What if Schertz EMS is busy and another EMS agency responds?

Our plan is to reimburse the mutual aid agency for the copay or 50% reduction so that you, our member, will still enjoy the benefits of this plan.

10. What if I am transported by a helicopter called by Schertz EMS?

Our plan does not cover helicopter transport however, Schertz EMS works diligently to ensure that we only use these resources as an absolute necessary.

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Fire FAQ

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1. Where do I go to get a car seat installed?

Contact Schertz EMS

2. How do I obtain a fire permit?

See Fire Marshal Office page

3. Can I use a fire pit in my backyard either as a warming fire or for cooking?

Fire pits are permitted when used at least 10 feet from any structures and is a contained fire pit (must have a screen to control flying embers).  Fire pits are not allowed to be used on porches or balconies in apartments and duplexes.  No burning of trash is allowed. 

City codes reference

Section 308.1.4 Open-flame cooking devices. Charcoal burners and other open-flame cooking devices shall not be operated on combustible balconies or within 10 feet (3048 mm) of combustible construction.  

Exceptions:

 1.         One- and two- family dwellings.

Section 308.5 Fire Hazard Prohibited. In Group R, Division 1 & 2 occupancies, a person shall not construct, erect, install, maintain or use any incinerator or barbecue pit or so burn any combustible material as to constitute or occasion a fire hazard by the use or burning thereof or as to endanger the life or property of any person thereof.

The use or burning of any such devices under the following conditions shall constitute a fire hazard and is strictly prohibited:

1.    Within 10 linear feet of any combustible surface, including but not limited to decks, porches, balconies, walls, or verandas.

2.    Beneath any balcony, porch, roof overhang, deck, or veranda.

4. Do I need a permit for a shed or accessory building?

The following are general requirements for residential sheds or accessory buildings. For a full list of all requirements please review Unified Development Code Sec.21.8.2 Accessory Buildings, Uses and Structures.

Residential Shed and Accessory Structure Flyer

• A permit is not required for a shed or accessory building which is less than 120 square feet and does not have a permanent foundation (i.e. concrete pad). Even though a permit is not required, the shed must still be in compliance with all standards and regulations for sheds and accessory buildings, as defined in Unified Development Code Sec.21.8.2 Accessory Buildings, Uses and Structures.
• Sheds and accessory buildings greater than 120 square feet require a permit.
• Sheds and accessory buildings with a permanent foundation (i.e. concrete pad) require a permit.
• Sheds must be a minimum of five feet (5') from the common property line when located on the side of the home or in the side yard.
• Sheds must be a minimum of three feet (3') from the common property line when located to the rear of the home in the back yard.
• Sheds and accessory buildings cannot be placed within easements or within the front yard.
• The maximum wall height of a shed or accessory building is eight feet (8’). *
• The maximum number of sheds or accessory buildings is three (3).*

5. How do I receive notifications during extreme weather events?

Click here for info on emergency notifications

6. Where can I dispose of old/expired medicine?

Contact Schertz EMS

7. Fire extinguisher questions (i.e. disposal, inspection, recharge)

Disposal

Fire extinguishers still under pressure can be disposed of at the City sponsored fall and spring clean up event or by contacting a fire extinguisher company for drop off.  Extinguishers that have no pressure or have been discharged can be put into your everyday trash can.

Inspection and recharge

For inspection and/or recharge contact an authorized fire extinguisher company for assistance

8. Why do firefighters go to the grocery store together on a fire engine while on duty?

Your Schertz firefighters are always ready to respond! Our firefighters work 48 hour shifts and they spend a lot of time together. We encourage our firefighters to spend time together sharing a meal as a way to build camaraderie. The fire crews  put their own money together into a food fund when making a trip to the grocery store to purchase food for the shift. They go as a group to the store so that then can quickly respond to any incident that comes in at a moments notice.

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Footer - FAQs (example)

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1. What is a City of Schertz utility account?

The City of Schertz utility account is set up for each property where water/sewage service and/or solid waste management fees apply.

When purchasing a property, you may be faced with having many utility accounts. If your property has gas service, you will have an account and bill with your gas service supplier. Similarly, the electricity service provider to your property will bill you separately for that service.

Visit our website for  more information about the City of Schertz Utility Bill.

2. How may I apply to serve on one of the City of Schertz boards & commissions?

The City of Schertz offers a number of ways for its citizens to become actively involved in local government.  Schertz residents may apply to serve on one of many boards and commissions.

Visit our website for  more information about applying for boards & commissions.

3. When may I water my lawn?

Schertz is proud of its water!  Since March of 2003, the City has received its water from the Carrizo-Wilcox Aquifer. Unlike other cities in the area that rely on the Edwards Aquifer, Schertz customers have high quality water with limited use restrictions.

Schertz encourages good stewardship of our water resource and promotes a year-round water conservation plan. The rules are simple to follow:

• Year-round outdoor sprinkler watering is allowed after 8:00 pm in the evening until 10:00 am in the morning.  The use of a handheld hose or other handheld watering device or a drip irrigation system can be used at any time
• Customers using water from a private water well must comply with all requirements of the water conservation plan.
• Re-use water usage is exempt from the water conservation plan.
• I shall be a violation if a person or customer allows water to run off into an impervious ditch, or fails to repair a controllable leak.
• All customers are urged no to waste water.  

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General Questions

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1. Where can I get a Schertz T-shirt car sticker?

You can get a sticker at the Hal Baldwin Municipal Complex located at 1400 Schertz Parkway at City Hall or the Administration Building #2. 

2. What are the City's allowed construction hours?

Construction Hours

Outdoor construction hours are as follows:

• Monday - Friday     7 a.m. to 6 p.m.
• Saturday               9 a.m. to 5 p.m.
• Sunday  - Outdoor work is prohibited

According to Ordinance 13-H-51, Section 54-14 (8): Commercial contractors are prohibited from the erection (including excavation), demolition, alteration or repair work on any building or structure other than between the hours of 7 a.m. and 6 p.m. on weekdays, and 9 a.m. to 5 p.m. on Saturdays. Commercial contractors are prohibited from outdoor work involving erection (including excavation),  demolition, alteration or repair work on unoccupied structures on Sundays. An exception can be made in case of urgent necessity in the interest of public safety and convenience, and then only by written permit from the city manager or his/her designee, which permit may be renewed by the city manager or his/her designee, during the time the emergency exists. All special requests must be submitted in writing. For more information on special requests please email Tiffany Danhof.

3. Where do I go for a License Plate for my vehicle?

Guadalupe County -

1052 FM 78, Schertz, Texas 78154

Phone # (210) 945-9708

Comal County - 

205 N. Sequin Ave, New Braunfels, Texas 78130

Phone # (830) 620-5521

Bexar County - 

100 Dolorosa, San Antonio, Texas 78205

Phone# (210)335-2011

4. What day will my trash be picked up?

Residential garbage and recycling pick-up days are assigned by zone. View the schedule to determine your pick-up days on the Utility Billing page. There will be no pickup on the following holidays: Thanksgiving, Christmas Day, and New Year’s Day.

5. What can go in the recycle bins?

Visit the Utility Billing Page to learn more about recyclable materials.

6. How do I open or close my Utility Account?

Go to the Utility Billing Account Services page for directions on how to open or close a utility account. 

7. How can I reconnect my service after office hours?

If you are in need of a service reconnection you may contact the after hour’s number at (210) 619-1100. There is a $50 reconnection fee. Please provide your account number or street address. 

Meter Tech After Hours Availability:

Monday through Friday 5:00 PM - 9:00 PM

Weekends and Holidays 8:00 AM - 9:00 PM

8. What number do I call for a Bulk Pick up?

Bulk Pickup is only for residential customers with an active account. To set up a Bulk Pickup please call the Business Office at: (210) 619-1100. In addition, we will need a detailed list of items you will be placing out.

Schertz allows twelve bulk pickups in a calendar year free for residential customers

9. What number do I call for Chipping Service?

Learn more and schedule an appointment on the Public Works page.

10. Where do I call if I’m having water pressure problems at my home?

Contact the Public Works Department by phone at (210) 619-1800.

11. Who do I call before digging in my yard?

You will need to call 811

12. Where can I get a water quality report?

You can view water quality reports on the Public Works page.

13. Does the City of Schertz have a street sweeper?

Our street sweepers clean about 163 miles of street each month in the City of
Schertz. In order to maintain all of the roadways, the City asks that residents do
not dump, push, sweep, or blow yard waste- including leaves, tree limbs, or
brush- into City streets or right of ways.

14. Where can I call if I have a power outage?

You will need to call your electric company:

Guadalupe Valley Electric Cooperative (800) 223-4832

City Public Service Energy (210) 353-3408

New Braunfels Utilities (830) 606-2074

15. Who do I contact with a food establishment complaint?

Concerns or questions relating to environmental health or food safety may be sent to healthinspector@schertz.com. 

16. Where do I call to report property violations?

To report a property violation contact Code Enforcement by phone at (210) 619-1650.

17. How can I get a Food Handlers Permit?

Learn more about how to sign up for the ANSI accredited food handler training.

18. How can I pay my ticket/citation?

Payment of fines are accepted in person, by mail or online. Anyone under the age of 17 must appear in person and must be accompanied by a parent or legal guardian. The City of Schertz Municipal Court accepts cash, credit/debit card, money orders or cashiers checks. No personal or company checks accepted.  

19. What phone number do I call for Permits, Inspections, and Zoning Inquires?

You can reach our Inspections Division by phone at (210) 619-1750.

20. How can Contractors register with the City?

All contractors performing work for which a permit is required in the City of Schertz shall be registered with the City. Certain types of contractors are required to be licensed by the State of Texas. 

View Contractor Registration Information

21. Where can I get a Birth Certificate / Marriage License?

You can obtain these documents from the Guadalupe County Clerk’s Main Office at 211 West Court St. Sequin, Texas 78155. You can reach the office by phone at (830) 303-4188 ext #1514.

22. What phone number do I use to call Municipal Court?

You can reach Municipal Court by phone at (210) 619-1500.

23. What do I do if I have a warrant?

The court will issue a warrant when:

• You violated your promise to appear on your citation
• You failed to comply with the orders of the court
• You did not complete a payment plan or failed to make payments as directed
• You failed to appear on a summons, bond or to appear

If you are in warrant status your options are limited, please contact the warrant division at 210-619-1663 or 210-619-1664.

If you are in warrant status and you have a driver's license, it will be denied renewal pursuant to Chapter 706 of the Texas Transportation Code under the Failure to Appear Program.

The only way to avoid arrest and regain the ability to renew your driver's license is to pay your fine(s) in full. This may be done Monday through Friday from 8 a.m. to 5 p.m. (excluding holidays). The City of Schertz Municipal Court accepts cash, credit/debit cards, money orders, and cashier's checks. The City of Schertz Municipal Court does not accept personal checks or company checks.

24. Can I rent a Pavilion?

Park Pavilions are available in various Schertz city parks. Learn more and reserve a pavilion online.

25. How can I adopt a pet?

View adoptable animals or visit the Schertz Animal Adoption Center located at 800 Community Circle, Schertz, Texas 78154

26. What do I do if I have a lost or found pet?

Lost and Found Pets:

If you see a stray animal, please call us first. We ask that you not pick it up, take it to your
home, or bring it to the shelter; we will dispatch an Animal Services Officers to come to get it.

If you have lost your pet, please watch our Facebook page where we post all new incoming animals to the shelter. If we have your animal, please call us to make an appointment to come to pick it up. As always, we encourage everyone to microchip their animals. This helps us identify and return lost pets to their owners very quickly.

Schertz Animal Services holds stray animals for a minimum of at least 72 hours to allow owners
a chance to find their lost pets. If the animal is not claimed in that time period, it becomes the
property of Schertz Animal Services and may be made available for adoption any time after the
stray hold period.

27. How do I report a dead animal?

If you’d like to report a dead animal you can:

• Call the Schertz Animal Services at (210) 619-1550 during business hours (Monday – Friday from 8:00 a.m. to 5:00 p.m.)
• Call 311 during business hours (Monday – Friday from 8:00 a.m. to 5:00 p.m.)
• Submit a written notice to CustomerCare@Schertz.com 

28. How can I get a Police report?

The Schertz Police Department is urging community members to file online reports or request a police report or other related records using online services. Utilizing these online services will increase efficiencies within the department while enhancing services to community members of Schertz. 

Learn more and file an online report.

29. Does the City of Schertz offer finger printing?

Yes, please contact the Police Department at (210) 619-1200 or visit at 1400 Schertz Parkway, Building # 6.

30. How can I get a Solicitor's permit?

Visit the Police Permits page to learn more about how to get a Solicitor’s permit.

31. How can I obtain an open records request?

Fill out the Open Records Request form.

32. Who do I call to ask if I can burn at my house?

Contact the Fire Department by phone at (210) 619-1300 to verify if there is a burn ban in place.

33. Will the Fire Department check my smoke alarms?

Yes, please call the Fire Department by phone at (210) 619-1300 to schedule.

34. Who can install a baby car seat?

Schertz EMS can install baby car seats, learn more and schedule an appointment on the EMS page.

35. Where can I take my unused or expired medication?

Contact Schertz EMS by phone at (210) 619-1400.

36. Does Schertz offer CPR classes?

Yes, contact EMS at (210) 619-1400

37. How do I register for Passport to Care?

Learn more about Passport to Care and how to register on the Schertz EMS page.

38. How can I pay for my ambulance bill?

Contact the EMS billing office at (210) 619-1450 or pay online on the EMS page under Billing Department.

39. How do I get a library card?

Any Texas resident with a photo ID and current proof of residence (e.g. a utility bill) may apply for a card, free of charge. If the proof of residence is different than the photo ID, the person's name must appear on the proof of residence document to be valid. Children under 18 may apply for a card as long as they can write their name and a parent with a photo ID and proof of residence is present to sign the application form. Guadalupe County and the Cities of Cibolo and Selma all contract with the Library to provide service to their residents free of charge. Visit the Library in person to complete the application and receive your card. You can also start the application process online. In addition to a regular full-service card, the Library also offers a digital-access-only card and TexShare cards.

40. What are the Library’s operating hours?

The Library is open: 

Monday-Thursday 10 am - 8 pm

Friday-Saturday 10 am - 6 pm

Sunday 12 noon - 6 pm

The Library is closed on all official City holidays and may periodically close for staff training, events or emergencies. Unsure about closures? Give us a call at (210) 619-1700 to verify hours. Any changes to library hours are also posted on the Library’s website.

41. Are there public computers available for me to use at the Library?

Yes! Library cardholders in good standing can use their library card to log onto any public computer. No library card? Ask at any service desk for a guest pass. Non-cardholders will be asked to show ID before the guest pass is issued.

In addition to Internet service, library computers have word processing, spreadsheet, and presentation software available for public use. Guests may print documents from the public access computers at the rate of $0.15 per page for b/w documents or $0.50 per page for color documents.  Oversized or double-sided documents are considered two documents. 

42. What services does the Library offer?

Whew! We offer more things than we can list here, but in addition to books, magazines, and newspapers, we have audiobooks, DVDs, streaming video, digital newspapers, e-books and e-audiobooks for all ages. We have Internet computers with Microsoft Office products for the public to use. We have electronic databases covering all manner of topics, including finances, language learning, research, and genealogy. We even offer live online tutoring for kindergarteners through college students on Brainfuse. We participate in InterLibrary Loan and TexShare programs. Other services include notary services, photocopying, scanning, printing, remote printing, faxing, and tax forms. We have a full calendar of programming for both adults and children. For a complete list of all the things the Library offers, visit the Library website or give us a call at (210) 619-1700.

43. Does the Library offer programs?

Yes, we offer programming for all ages, including summer, winter and year-round programs! A full schedule of events is available on the Library's website or call the Library at (210) 619-1700 for information.

44. Does the Library have meeting rooms?

Two meeting rooms are available for public use during library operating hours. The rooms are free of charge to residents and must be reserved in advance. Non-residents may use the rooms for a nominal charge. Full instructions on how to reserve and use the rooms can be found on the Library’s website or call the Library at (210) 619-1700 for information.

45. Does the Library have study rooms?

The Library has ten individual study rooms that hold 1-2 people and two group study rooms that hold 4-6 people. The rooms are available on a first-come, first-served basis. We do not accept reservations for study rooms.

46. How do I volunteer at the Library?

We love our volunteers! Volunteers help out with all types of things, including shelving, special projects, and operating the used bookstore. Teen volunteers often help our Youth Services staff with children’s programming. If you are aged 18+ and would like to volunteer, fill out an application and return it to the Library. You will be contacted by our volunteer coordinator. Teens aged 13-17 can fill out an application and return it to our Youth Services Librarian. Teens are accepted for volunteer work twice per year in April and October. Visit the Library's website to apply or call (210) 619-1700 for information.

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Neighborhood Services

Show All Answers

1. What is graffiti?

Graffiti means any unauthorized inscription, word, letter, figure, symbol, or design that is marked, etched, scratched, drawn, or painted on any exterior structure surface visible from a public place, public right-of-way, or private buildings, structures, or other facilities or upon any other property, regardless of its content or nature and regardless of the nature of the material of the structural component or property. 

2. What should I do if I see someone creating graffiti?

Call 9-1-1 if it is in progress. Once it is completed call 311 or report online.

3. Who is responsible for removing graffiti?

Property owners, both residential and commercial, are responsible for the timely removal of graffiti. Graffiti not only makes our neighborhoods and commercial areas look unattractive, it affects our property values, business sales, and the community’s image. Ignoring graffiti can give the impression that it is acceptable and invites more. 

4. Will the City remove the graffiti for me?

Under certain circumstances, yes! Property owners must sign a graffiti waiver form within 10 days of notification allowing the city to remove or cover, at no charge.   

5. What if I know someone who creates graffiti?

You can report graffiti vandals anonymously to the Police Department at 210-619-1200.  

6. How can I prevent graffiti?

Graffiti is generally a crime of opportunity. Homeowners, property owners and business owners can use a variety of lighting and design to prevent graffiti. Using downward exterior lighting to illuminate dark areas and planting shrubs or trees to reduce access can help. Most importantly taking pride in the area you live in by practicing any of these measures/3 R’s will reduce the crime in our community.   

7. Who else can I report graffiti to?

A number of non-city agencies maintain utilities and other support structures within our City. If you see graffiti on utility boxes, railroad signage or equipment, or highway overpasses below is a list of agencies that will respond:

Non-City Agencies: 

Utility Boxes	AT&T	1-800-288-2020
Utility Boxes	Spectrum	210-244-0500
On railroad equipment/signage	Union Pacific	1-888-877-7267
Highway signs or overpasses on interstate highway IH 35 North of FM 3009 or Farm to Market roadways FM 3009 or FM1103	Texas Department of Transportation (TxDOT)  New Braunfels office	830-625-6278
Highway signs or overpasses on interstate highway IH 35 South of FM 3009, IH 10 E, or Farm to Market roadways FM 78 or FM 1518	Texas Department of Transportation (TxDOT) San Antonio office	210-615-1110

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Parks & Recreation

Show All Answers

1. What time does Pickrell Park close?

Pickrell Park closes at 11:00 PM each evening.

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Planning and Zoning

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1. What is Zoning?

Zoning establishes the types of land uses permitted on a specific tract of land. Zoning also helps regulate the size, intensity, and height of development.

2. How can I find the zoning on my property?

• The City of Schertz offers an Interactive Map that shows the zoning on the Maps / GIS Department page.
• Click here to access the Maps/ GIS Department page and the interactive web mapping application. 
• If you are still unsure on the zoning of the subject property please contact the Planning & Zoning Division at 210-619-1780. 

3. Where can I find a copy of the City of Schertz Zoning Map?

The City of Schertz offers a downloadable version of the Current Zoning Map on the Maps/ GIS Department page. Click here to go to the Maps/ GIS Department page.

4. What uses are permitted in each zoning district?

• The City of Schertz has defined what is/are the ideal developments for each zoning district in an easy to view Permitted Use Table, Table 21.5.8 in the Unified Development Code (UDC).
• This Table shows all of the Zoning Districts horizontally along the top and the Permitted Uses vertically in alphabetical order.
• When viewing the table a “P” means the use is permitted by right in the district indicated. An “S” means the use is permitted upon approval of a Specific Use Permit. If there is not a “P” or an “S” present, then the use is not permitted in that zoning district.
• Upon review, if the proposed use is not specifically identified in the table, please contact the Planning Department for an interpretation.

5. How can I find more information about a current development / construction project in Schertz?

To find more information about a current development / construction project within the City of Schertz, please visit the What’s Developing In Schertz webpage. This interactive webpage and map displays new residential subdivisions and new commercial sites currently under construction. If you are unable to locate the development in question on the What’s Developing in Schertz webpage, or if you would like additional information please contact the Planning and Zoning Division at 210-619-1780 or planning@schertz.com 

6. What is a Planned Development District?

A Planned Development District (“PDD”) is a unique zoning district created for a given geographic region to allow for development standards that are modified from the standards of the City’s conventional zoning districts.  The purpose of the PDD is to promote and encourage innovative development that is sensitive to surrounding land uses and to the natural environment.  Each PDD adopts modified development standards that are unique to the given PDD, thus the City’s Unified Development Code does not include the modified development standards of the different PDDs that exist in the City of Schertz.  A separate PDD development standards document is approved by the City Council and is adopted by Ordinance.  Development within the PDD area has to comply with both the development standards that are specified in the PDD development standards document and the City’s Unified Development Code.

7. What is Extraterritorial Jurisdiction (ETJ)?

Extraterritorial Jurisdiction, also known as ETJ, is the unincorporated area that is contiguous to the corporate boundaries of the City of Schertz and not already in the incorporated area or ETJ of another City. The ETJ functions as a means of future growth for the City of Schertz.

8. What is annexation?

Annexation is the legal act of incorporating an area / property into the domain of the City, often thought of as becoming part of the City. The Annexation process can be found in UDC Article 4 – Procedures and Applications, Section 21.4.8 Annexation.

9. What is the Unified Development Code, UDC, and where can I find a copy?

The City’s Unified Development Code, also referred to as the “UDC” is a regulatory document that is adopted by the City that includes development-related rules and regulations.  It includes zoning requirements, subdivision regulations, design and development standards, and permit application review procedures for proposed development within the City corporate limits and ETJ.

The City of Schertz’s UDC is Part III of the City’s Municipal Code.  It can be accessed online by clicking here.

10. What is the City’s Comprehensive Land Plan and where can I find a copy?

The City of Schertz’s Comprehensive Land Plan is a policy document that serves as a guide for decisions relating to the physical, social, and economic growth of the City.  The Comprehensive Land Plan includes goals, policies, and identifies issues in the following development related categories: Land Use, Transportation, Public Facilities, Parks and Recreation, Community Enhancement, and Growth Capacity. 

Comprehensive Land Plan consists of multiple parts including:

• Future Land Use Plan – this exhibit identifies the land use/character areas for all properties within the City corporate limits and Extraterritorial Jurisdiction (ETJ).
• The Parks and Recreation Master Plan – this document was adopted to provide for and continually improve park and recreational facilities, provide trail opportunities, preserve open spaces and rehabilitate existing parks in the City.
• The Schertz Sector Plan- this document was adopted as an update to the Comprehensive Land Use Plan to address the increased growth in the northern and southern regions of the City.  It includes the North Sector Plan and South Sector Plan.
• Master Thoroughfare Plan- this document identifies all major transportation facilities in the city and is intended to accommodate the ultimate development of the city’s thoroughfare network. It is a right-of-way preservation document, allowing the orderly development of a network necessary to support the city’s growth plans. Future thoroughfare alignments are conceptual, long-term and general in nature.

The City’s Unified Development Code is intended to implement the policies and objectives of the Comprehensive Land Use Plan.  City staff uses the Comprehensive Land Use Plan as a guiding document when evaluating development applications that involve rezone requests.

Please click here to access the City’s Comprehensive Land Plan.

11. What is the process for developing a commercial lot?

Developing a commercial lot is a multi-step process. Initially, ensuring that the property is zoned appropriately to permit the proposed / desired use is important. If the property is not already zoned appropriate, then a rezone will be needed. The next step is to determine if the land has been platted. The property may already be platted, or may require a final, replat, or amending plat. The Commercial Site Plan is the next phase. The final step is applying / submitting all necessary permits, this includes Clearing and Grading and Building permits.

12. What is a Plat?

A Plat is the official map of an addition or subdivision of land, showing the number and dimensions of lots, public right-of-way, and easements. The plat must be filed with the County Clerk after City Staff has reviewed and the Planning & Zoning Commission has approved.

13. What is a commercial site plan?

A site plan is a development plan, drawn to scale, showing uses and structures proposed for a subject property. A site plan often includes proposed lot lay out, landscaping, proposed building footprint, streets, driveways, parking spaces, fire lanes, utilities, and easements. The Site Plan process allows for City staff to review the proposed site for conformance / compliance with the City’s Unified Development Code, UDC, and other development standards, codes, and ordinances.

 Please click here to access the City’s Development Manual to review the Site Plan Application which gives more specifics on what will be reviewed by the City.

14. What is a Specific Use Permit?

A Specific Use Permit is required for uses that are listed under a given zoning district with an “S” in the column of the zoning district in Table 21.5.8 Permitted Uses.  A Specific Use Permit grants the property owner approval of a particular use with unique or varying operating characteristics, or unusual site development features, for a specific site.  Approval of a Specific Use Permit is at the discretion of the City Council and the approval is subject to terms and conditions set forth in the City’s Unified Development Code (“UDC”).  The approval may require modifications in the proposed use and may also include conditions as deemed necessary to address potential adverse effects of the proposed use.

The City’s UDC includes Specific Use Permit processing requirements that City staff implements through the Development Manual, which includes application forms and checklists.  Please click here to access the City’s Development Manual.

15. What are the City’s fees for Planning & Zoning applications?

The City has fees that are adopted for each permit application type.  A copy of the City’s fee schedule can be accessed by clicking here.

16. What is the Board of Adjustment?

The Board of Adjustment is a five member approving body that is appointed by the City Council.  The City of Schertz Board of Adjustment exercises all powers and duties as prescribed by State law, the City Charter, the Code of Ordinances, and the City’s Unified Development Code (UDC).

 The Board performs the following duties:

• To hear and decide on requests for variances from the UDC.
• To hear and decide appeals when error is alleged in any order, requirement, decision or determination made by an administrative official in enforcement of the zoning and building code.
• To hear and decide other matters as authorized by the City Council and deemed necessary in pursuit of the spirit and intent of the UDC

Additional duties related to nonconforming uses, as specified by the UDC, are also carried out by the Board of Adjustment.

Agendas, minutes, and a list of Board members can be accessed online by clicking here.

17. What is the Planning & Zoning Commission?

The Planning and Zoning Commission exercises all powers and duties as granted by State Law, the City Charter, the Code of Ordinances, and the Unified Development Code (UDC) to initiate, undertake, and decide any matters pertaining to the regulations of the use and development of land.

The Planning and Zoning Commission reviews and considers master plans and plats and makes recommendations to City Council on comprehensive plan amendments, UDC amendments, specific use permits, and zoning requests.

Agendas, minutes, and a list of Board members can be accessed online by clicking here.

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Police Department Community Policing

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1. I will be out of town for a few weeks. Does the Schertz Police Department offer a house check program?

Yes! The Schertz Police Department does offer a program in which every effort will be made to periodically check your residence in your absence. To request this service, download a House Check Request form (PDF). The form should be completed and submitted in person to the Schertz Police Department during normal business hours.

2. I would like to know more about the Schertz Police Department and law enforcement as a whole. Does the Schertz Police Department offer a Citizen's Police Academy?

Yes! Schertz Citizen's Police Academy (CPA) classes are offered periodically throughout the year. The CPA is an 8-week course offered to interested residents and/or business members in the Schertz community. The program is designed to give awareness and information about the role of law enforcement and to increase the rapport between citizens and Police Officers. The Citizen's Police Academy does not give the students any Police Officer Certifications or Qualifications. The Citizen's Police Academy is for educational purposes only. View more information about the CPA, or download a class application (PDF).

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Police Department Employment

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1. How do I become a Texas Peace Officer?

Law enforcement officers (i.e. Police Officers, Deputy Sheriffs, Constables, etc) within the State of Texas are considered "PEACE OFFICERS". All Texas Peace Officers are required to obtain and maintain a commission through the Texas Commission on Law Enforcement or TCOLE, pronounced "TEE-COAL", for short. TCOLE requires individuals to complete the following to obtain a commission:

• Successful completion of the basic licensing course
• Passing of the State licensing examination
• Appointment by a law enforcement agency.

2. What if I'm already a commissioned peace officer from another state?

If you have had or currently have a Peace Officer commission (or its equivalent) issued from another State or the Federal government, you may be eligible to attend a "Texas Supplemental Peace Officer Course" in lieu of the basic peace officer course. For further information, you should contact the Texas Commission on Law Enforcement (TCOLE), or an area training academy for specific qualifications.

3. Does the Schertz Police Department have a police academy?

No. Currently, the Schertz Police Department provides instruction and in-service training only to persons who hold a current Peace Officer Commission.  However, we have just enacted a new program for civilians to have the opportunity to be sponsored through the police academy by the Police Department.  For individuals that are not certified Texas Peace Officers, they will go through the same testing process as the Certified applicants.  After passing the required steps following the written test, and physical agility test, a conditional job offer is given.  Once hired by the Department, the applicant will then complete a TCOLE certified basic peace officer course.  After the successful completion of the police academy, the officer will start the field training program.     

Another option for individuals seeking enrollment into a Basic Peace Officer Course are encouraged to research and attend one of several local or area training academies. A benefit to attending a regional or area training academy is that individuals attending these academies do not necessarily have to be currently employed with an agency in order to be accepted into the program. Frequently, these individuals first attend the Basic Peace Officer Course and pass the State required license examination on their own before seeking employment with any of the various law enforcement agencies within the State of Texas. The following is a list of the major local training academies in the Schertz area:

• Alamo Area Law Enforcement Academy
  Alamo Area Council of Governments (AACOG)
  8700 Tesoro Drive
  Suite 700
  San Antonio, Texas 78217
  Phone: 210-362-5291
• Capitol Area Law Enforcement Academy
  Capitol Area Council of Governments (CAPCOG)
  6800 Burleson Road
  Building 310, Suite 165
  Austin, Texas 78744
  Phone: 512-916-6000
• San Antonio College Law Enforcement Academy
  San Antonio College
  1300 San Pedro Avenue
  San Antonio, Texas 78284
  Phone: 210-228-0973

4. How do I become a Schertz Police Officer?

In order to become a police officer for the City of Schertz, you must meet the minimum qualifications for employment as a Texas Peace Officer. The process begins with the completion and submission of a City of Schertz employment application. From there, your application will be forwarded to the Schertz Police Department for review. When appropriate, you may be scheduled for the following:

• Basic Police Service Examination
• Physical Fitness and Agility Test
• Background Investigation
• Oral Interview
• Medical Examination
• Psychological Examination
• Polygraph Examination

5. What are the minimum qualifications for employment?

When applying for employment as a Schertz Police Officer, the applicant must:

• Be between 21 and 45 years of age
• Be a U.S citizen
• Have a high school diploma, GED, or 12 college hours from an accredited college or university
• Be of good moral character
• Pass a basic police service examination
• Be in good physical condition
• Be considered for selection by an oral interview board
• Pass a detailed and in-depth background investigation
• Pass a polygraph examination
• Pass a medical and psychological examination
• If prior military, the applicant must have an "Honorable" character of service discharge or other discharge that does not indicate any less than honorable character of service

6. What are disqualifications for employment?

The following items are considered disqualifications for police service within the Schertz Police Department:

• A conviction of any family violence related offense
• Prohibited by any state or federal law from operating a motor vehicle
• Prohibited by any state or federal law from possessing firearms or ammunition
• Any discharge from the United States Armed Forces with a less than honorable character of service including specifically: under other than honorable conditions, bad conduct, dishonorable, or any other characterization of service indicating bad character
• Currently charged with any criminal offense for which a conviction would be a bar to TCOLE licensure
• Have ever had court-ordered community supervision or probation for any criminal offense above the grade of a class 'B' misdemeanor
• Have had court-ordered community supervision or probation for any class 'B' misdemeanor offense within the past 10 years
• Have ever been convicted of any criminal offense above the grade of a class 'B' misdemeanor
• Have had a conviction for any class 'B' misdemeanor offense within the past 10 years

7. What benefits are offered as an employee?

Employment with the City of Schertz includes the following benefits:

• Competitive pay
• Medical, vision, and dental coverage for employee
• Medical, vision, and dental coverage plans for spouse and children
• Paid life insurance
• Long term and short term disability benefits
• Retirement benefits with a minimum 7% employee contribution with the City of Schertz matching 2-to-1 of employee contributions
• Vacation Leave accrual
• Sick Leave accrual
• 10 paid holidays
• Uniform clothing allowance
• Certification pay
• Paid training
• Duty weapons and equipment provided
• Take-home Car Program

8. Where can I obtain an application?

Police Applicants must visit the City of Schertz Employment Opportunities page, locate the open job posting and click "Apply".

9. I still have questions. Whom can I contact to obtain more information?

Questions regarding Schertz Police Department can be directed to:

Corporal William Sutton
Schertz Police Department
1400 Schertz Parkway
Building 6
Schertz, TX 78154
Phone: 210-619-1254

10. What is the hiring processes?

Hiring processes are scheduled when positions become available. When a hiring process is planned, you can check the Schertz Police Department website. 

Written Test

The test consists of Penal Code, Criminal Code of Procedure, Traffic, reading comprehension, and math.

After successful completion of the written test (A score of 70 or higher), applicants will move immediately to the obstacle course and PT Test.

Physical Training Test

PT Test consists of:

• 1-mile run in 13 minutes.
• 20 Push-ups in 1 minute
• 20 Sit-ups in 1 minute

Applicants will have sufficient time between the written test and the PT test to change into PT clothing.

Obstacle Course

Objective 1

An applicant will negotiate various obstacles and verbal commands while attempting to detain a suspect. This course will include running, crawling, jumping and climbing. There will also be requirements of being able to safely and effectively apply restraints to a potential suspect. This is a timed event.

Objective 2

An applicant will be required to move a 160 pound training aid a specified distance. This task must be completed in the allotted time.

Please Note

• There will be no food, drinks, cell phones, smart watches or any other hand carried items allowed into the room where testing is to take place. Any personal items must be stored in your vehicle.
• Applicants who have separated from any branch of the United States Military will need to bring their member copy Number 4 of the DD214 to receive 5 points which will be added to their passing test score. This must be presented the day of the testing.

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Police Department General Questions

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1. I believe I have witnessed or am a victim of a crime. How do I report the incident?

If you suspect you have been a victim of crime or have witnessed a crime or suspicious incident, you should contact the Schertz Police Department immediately. If the incident does not appear to be serious in nature, it is recommended that you call the Schertz Police Department non-emergency line at 210-619-1200. However, when in doubt or if the situation appears to be an issue where an immediate police, fire, or EMS response is warranted, citizens should dial 911. Actual Schertz dispatchers will immediately answer and direct any necessary services to assist you.

When reporting incidents, you should obtain as much descriptive information as possible. Obviously, you should never put yourself in a position where your personal safety is in jeopardy. However any information you can obtain can be extremely helpful to law enforcement. The following information are a few items that can prove to be useful:

Personal Descriptors

• Sex
• Approximate age
• Race
• Clothing descriptions (i.e. t-shirt versus long sleeve shirts, pants versus shorts, colors, shoes, headgear, or hairstyles)

Vehicle Descriptors

• Make
• Model
• Vehicle type (i.e. 4-door, 2-door, SUV, etc)
• Color
• Approximate year
• Accessories (i.e. large tires, head-ache racks, oversized bumpers, exhaust tones, bumper stickers, etc.)

Other Descriptors

• Street with block numbers or incident location
• Direction of travel (if suspect was seen departing)
• Number of persons involved

2. How does someone become a police officer?

To obtain additional information on how to become a Texas Peace officer or obtain employment with the Schertz Police Department, visit the SZPD Employment page.

3. How can I submit a complaint when I witness an officer perform an act of misconduct?

The Schertz Police Department is committed to providing professional services. If you feel that an officer or member of the Schertz Police Department has acted unprofessionally or has committed other acts of misconduct, you can do one of two things:

• You can call the Schertz Police Department at 210-619-1200 to report the incident. A Department supervisor will review the incident and forward any necessary information to the Office of Professional Standards for immediate disposition.
• You may appear in person to complete a formal complaint of the misconduct. Your complaint will be forwarded to the Office of Professional Standards for immediate inquiry and disposition.

Although not always necessary, it is requested that you leave your name and contact phone number so that a Department Supervisor will be able to speak to you personally about the incident and pass along any facts regarding the incident.

4. How can I recommend an officer for recognition when I witness an act of exemplary performance?

If you believe that an officer has acted above and beyond the call of duty and believe the officer should be recognized for exemplary performance, the same methods as submitting a complaint are also excellent means to ensure that officers receives the recognition they deserve. All too often, the fact that officers are people too is forgotten. Like all people, officers also enjoy being recognized for the things they do right.

5. What does "SZPD" stand for?

The acronym "SZPD" is short for the SchertZ Police Department. For several years now, the Schertz Police Department has partnered with the San Antonio Police Department in the use and operation of mobile data terminals that offer law enforcement only access to needed criminal, license, or registration information. These terminals are the computers or laptops you frequently see inside police vehicles. In order to differentiate the Schertz Police Department from other departments within the system that begin with "S", the Schertz Police Department was given the identifier of "SZPD". The Schertz Police Department has come to accept this moniker and believes it signifies the pride and uniqueness of the Department and its personnel.

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Police Department Traffic Stops

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1. What should I do if I think I'm being stopped by the police?

It is important to understand the inherent risk posed to both officer and citizen when an officer is performing a traffic stop. Factors such as location, traffic volume, and time of day all play a significant role. If you believe that you are being signaled to stop by the police, you should immediately pull the right shoulder or as far to the right as possible and stop. Texas Transportation Code 545.156 states:

"An operator, unless otherwise directed by a police officer, shall:

1. Yield the right-of-way;
2. Immediately drive to a position parallel to and as close as possible to the right-hand edge or curb of the roadway clear of any intersection; and;
3. Stop and remain standing until the authorized emergency vehicle has passed."

By adhering to this law, the overall safety of the stop can be significantly increased. The Schertz Police Department recommends that you acknowledge the officer's intent to stop. This can be done by simply reducing speed, signaling your intent to pull over, or activating your emergency flashers. Next, you should calmly and safely begin changing lanes to the right until you are able to stop in a safe location. Upon stopping, it is recommended that you turn on any interior lights if applicable and wait inside the vehicle for the officer to approach you. It is not recommended that you exit the vehicle and walk back to meet the officer. This may put you a significant risk to oncoming traffic, especially on the highway.

2. Is it okay to pull over into the left-hand shoulder?

Generally speaking, it is not recommended that you stop on the left-hand shoulder. Although it is understood that certain circumstances may leave a motorist no other option, such as an immediate break down of the vehicle to which it is unfeasible to safely pull over to the right or to avoid an imminent crash, motorist should be aware that responding emergency vehicles generally pass on the left and that during heavy traffic may use the left-hand shoulder to safely and quickly pass. 

As stated previously, state law requires you to pull to the right and stop. Pulling over to the left is considered a violation of that statute. However more importantly, traffic stops are a leading cause of officer injuries and fatalities. When you are stopped by the police and you stop on the left, this places you and the officer at a tremendous risk should another motorist crash into either one of your vehicles. Especially for the officer who may be standing outside your vehicle with no protection offered from the mass of a police vehicle or safety belt.

3. I believe that I am not guilty of an offense to which I have just received a citation. How can I contest this?

If you are issued a citation and you feel that the officer was incorrect in his reasoning, you should discuss your disagreement with the Schertz Municipal Court. It is not recommended that motorists argue or attempt to dissuade the officer from issuing the citation. Officers do not issue citations if they believe there is any doubt that you have committed a violation. Also, all traffic stops by the Schertz Police Department are recorded using on-board police vehicle video camera systems and may be subpoenaed by either the defense or prosecution in Court.

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Purchasing & Asset Management

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1. How do I become a vendor?

The City of Schertz does not maintain a Vendor Bid List. Any company is eligible to submit quotes on pending procurements based on the requirements outlined in the procurement document. 

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Utility Billing

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1. How do I apply for services?

To open a new account you must complete our Application and Agreement for City Water and Republic Services. The following information is required on the application:

• Full name of resident
• Current telephone number
• Valid email address
• Driver’s license 
• Service address
  • Lease agreement
  • Closing disclosure 

A minimum deposit of $125 inside the city limits and $150 outside the city limits is required for residential accounts. The deposit can be waived for residential accounts if the following criteria apply:

• The customer has had at least 24 consecutive months of utility service with the City of Schertz within the previous 24 month period without ANY late payments

The deposit may be refunded after two years if the customer maintains a good payment history. Commercial account deposits can only be refunded at account termination. They are not eligible to be refunded while the account is still active.

2. Where do I go to set up service?

Schertz City Hall 

1400 Schertz Parkway Bldg. 1 , Schertz, TX 78154

3. Is there a deposit required to set up residential and/or commercial services?

Yes, per the city’s ordinance, a minimum deposit of $125 inside the city limits and $150 outside the city limits is required for residential accounts. This fee is returned to residents as a credit on their account after 2 years of excellent payment history. If a customer decides to leave the residence prior to 2 years, the deposit is credited towards the final bill, any remaining balance will be returned to the resident in the form of a check

Also, per city’s ordinance, all commercial accounts are charged $100 or 2 ½ times the estimated monthly billing.

4. Can my deposit be waived?

A customer who has established a good credit rating with city, (two years or longer continuous residence with deposit refunded for excellent payment), may have one additional service without additional deposit.

5. How do I discontinue utility services?

To disconnect your service, fill out the Disconnection of Utility Services Form.

6. Do I need to be here when services are connected or restored after a cutoff?

No, someone is not required to be present in order for services to be connected or restored. However, the customer may have someone there if they choose.

7. My water bill has been significantly higher than normal. Could this indicate that I have a leak?

Possibly. One of the most common leaks at a residence is in a toilet or irrigation system. You can contact the city and a meter technician will come by to check the meter. If it is determined that a leak is on the customers side, it is the responsibility of the customer to contact a plumber.

8. Do you have a night drop box?

Yes, our night drop box is on the right side of building 1, City Hall. The dropbox is checked first thing in the morning, Monday-Friday, and periodically throughout the day. We ask that customers do not leave cash payments please.

9. Do you offer a partial leak credit?

Yes, with valid proof of repair. The city offers a discounted rate on water. For more information please see the Water Utilities Page.

10. How do you calculate sewer average?

Sewer services are not metered like water services. Since sewer is not metered, the city uses the average water consumption at your home during the sewer averaging months. The sewer averaging begins October 24^th and ends March 6^th (actual days may vary). Your sewer rate is calculated each April and will apply for one calendar year.

11. What if I fill my pool or had a leak during sewer averaging?

This could affect your sewer rate. Please report any pool fillings or repaired water leaks to Utility Billing at (210) 619-1100.

12. Can I pay my utility bill online?

Pay online here. There is NO convenience fee to pay online. 

13. What can I do if I am unable to pay my utility bill by the due date?

Customers may request an extension of time to pay their account for good cause. A customer is granted 2 extensions per calendar year. No account will be extended for a period which exceeds ten days after turn off date. There will be a $5.00 charge for each extension granted after the two allowed. Customers may come in to City Hall or call our business office (210) 619-1100 to process extension request.

14. Who do I contact about missed garbage or bulk pickup?

If your trash was not serviced on your designated day, contact Utility Billing and we will be pleased to assist you.

15. When is the penalty notice issued and when is the fee applied?

The penalty is issued the day after the due date and notices (email/mail) are generated on the same day.

16. What is the city’s policy when the due date falls on a weekend?

Our policy is, we apply the late fees at noon on the next business day after we process all mail payments. We advise residents that there are other ways to pay such as: online (one-time or autopay), Drive-up payment kiosk, Auto draft - using a bank account (checking or savings), and Dropbox to avoid any late fees.

17. Does the city offer grace periods?

No,  we allow one penalty reversal for the lifetime of the account. We also have an extension process. After the penalty is applied, if the customer cannot make the payment by the cutoff day, we allow 10 additional days. The first 2 extensions are free, we charge $5 for any after.

18. What are the billing cycle read dates, billing dates, due dates, penalty dates, and turn off dates?