What is your return policy?

As per the Animal Services Adoption Contract, Schertz Animal Services does not accept pets under an owner surrender basis. 

Should you find yourself unable or unwilling to continue to maintain ownership of your pet, you will need to find a suitable home or alternate placement with a reputable rescue agency or foster group for the animal. It's important that each adopter understand that if you need to re-home your pet, that you do so responsibly. You should also assist the new owner in transferring the registered microchip information.

Show All Answers

1. How do I adopt a pet?
2. Which pet should I choose?
3. How do I prepare before I adopt?
4. What is included in the adoption and what is the process?
5. What do I need to do after the adoption? (responsible pet ownership)
6. What is your return policy?
7. What can I do as a volunteer?
8. How do I become a volunteer?
9. What are the requirements to be a volunteer?
10. What happens if my pet is brought into the shelter?
11. What does it cost to reclaim my pet from the shelter?
12. How do I obtain a City registration certificate for my pet?
13. How do I report a pet I have found?
14. How do I report a pet I have lost?
15. What is a stray hold?