News Flash

Home - City News & Info - News carousel

Posted on: October 1, 2020

Schertz Utility Billing Moves to Two Cycle Billing

Utility Bill Notice

Beginning in November, Schertz Utility Billing will be reducing the current eight billing cycles to two residential water cycles and one commercial trash cycle. Based on recommendations from the 2019 staffing study, the City is consolidating the number of billing cycles to create efficiencies within the department. The study suggested that with fewer utility billing cycles, employees will be able to manage the billing process more effectively and use the rest of the month to focus on addressing customer inquiries, setting up new accounts, etc.

During this transition, residents will experience either a short or long billing cycle depending on their current bill and read dates for the month of November. These changes will be reflected on December bills. During this period of transition, the City will not penalize or disconnect any utility accounts until the end of December 2020. This will allow residents to adjust to their new billing cycle and make payment arrangements necessary to bring their account to a current balance.

If you have any questions about the new billing cycles, contact Utility Billing (210) 619-1100 or email businessoffice@schertz.com.

If your current billing due date is the 2nd, 18th, or 24th, your new billing due date will be the 25th. If your current billing due date is the 5th or the 13th, your new billing due date will be the 10th.

Current Billing Due DateNew Billing Due Date
2nd25th
18th25th
24th25th
5th10th
13th10th


WaterBilling_20200831_Letter-(1)

Facebook Twitter Email

Other News in Home - City News & Info - News carousel

2020HolidayTreeLighting_701

Deck the City Hall

Posted on: November 18, 2020
48407096_1543419735761329_7441862036750860288_n

Republic Services Holiday Trash Pickup

Posted on: November 24, 2020
New-Flash

Holidazzle 2020

Posted on: November 2, 2020
Operation Polar ExpressNewsflash

Operation Polar Express

Posted on: October 21, 2020
Sewer Averaging 2020-21

Sewer Averaging 2020-2021

Posted on: October 9, 2020
CVD-Expansion

Cibolo Valley Drive Expansion

Posted on: April 28, 2020
burnban

Burn Ban in Effect

Posted on: October 15, 2020