Beginning in November, Schertz Utility Billing will be reducing the current eight billing cycles to two residential water cycles and one commercial trash cycle. Based on recommendations from the 2019 staffing study, the City is consolidating the number of billing cycles to create efficiencies within the department. The study suggested that with fewer utility billing cycles, employees will be able to manage the billing process more effectively and use the rest of the month to focus on addressing customer inquiries, setting up new accounts, etc.
During this transition, residents will experience either a short or long billing cycle depending on their current bill and read dates for the month of November. These changes will be reflected on December bills. During this period of transition, the City will not penalize or disconnect any utility accounts until the end of December 2020. This will allow residents to adjust to their new billing cycle and make payment arrangements necessary to bring their account to a current balance.
If you have any questions about the new billing cycles, contact Utility Billing (210) 619-1100 or email firstname.lastname@example.org.
If your current billing due date is the 2nd, 18th, or 24th, your new billing due date will be the 25th. If your current billing due date is the 5th or the 13th, your new billing due date will be the 10th.