Understanding Your Bill

The City of Schertz has created an Understanding Your Bill document to help you better read and understand the elements on your monthly utility bill. If you have any questions please call the Utility Billing Office at (210) 619-1000. 

Water Rates

All water service connections are charged a base rate by meter size.

Base
(gallons) 
Base Rate (Inside)Price Per 1,000 GallonsBase Rate (Outside)Price Per 1,000 Gallons
0- 5,999$24.61$3.04$28.94$5.90
6,000 - 8,999$42.85$3.09$64.37$5.97
9,000 - 11,999$52.12$3.34$82.29$6.49
12,000 - 14,999$62.14$3.61$101.77$6.97
15,000 - 17,999$72.97$3.82$122.70$7.37
18,000+$84.43$4.81$144.82$9.23


Sewer Rates

Base RatePrice Per 1,000 to 12,000 GallonsPrice Per 12,000 Gallons Or More
$12.54$4.32$9.37

SEWER AVERAGING

Sewer averaging for the winter months began on October 24, 2018 and will continue through March 6, 2019 for cycle billing. Water usage over this period determines your sewer charge for the next billing year, which begins April 1. The water usage readings will be averaged, and the average per thousand gallon usage per month will be multiplied by $4.32. That total will be added to the base rate of $12.54 for residents with an average below 12,000 gallons.

For residents with usage greater than 12,001 gallons, the first 12,000 gallons will be multiplied by $4.32 and the portion of the average above 12,000 gallons will be multiplied by $9.37. That total will be added to the base rate of $12.54 for residential use. The final calculation result will be your sewer charge for the next 12 months. For more information, go to Schertz.com or call (210) 619-1100.

Drainage Fee

$5.20

Account Fees

  • New Account Deposit $125
  • Outside Residential City Limits Deposit $150
  • Reinstall Fee $50
  • Lock Meter Fee $20
  • Meter Removal Fee $20
  • Transfer Fee $10
  • After Hour Disconnect/Reconnect Fee $50
  • Broken Lock Fee $25
  • Extension Fee $5
    • Two free extensions per calendar year
  • Extended Absence Fee $10
  • Fire Hydrant
  1. Deposit Fee $200
  2. Service Fee $50


  1. Utility Billing


    Physical Address
    1400 Schertz Parkway
    Building 1
    Schertz, TX 78154

    Mailing Address
    1400 Schertz Parkway
    Building 1
    Schertz, TX 78154

    Phone: 210-619-1100
    Fax: 210-619-1139