Citizen Satisfaction Survey

Citizen Satisfaction Survey

In 2016 the City of Schertz conducted its first Citizen Satisfaction Survey to measure how well the City is meeting the needs of the residents and to gain valuable feedback regarding City programs and services. ETC Institute was contracted by the City to conduct the survey in late 2016 and the results were presented at a council meeting on February 7, 2017. The survey was mailed out to 3,000 randomly selected households and was completed by 601 households with a margin of error of 4%. The results of the survey indicate that most residents were “very satisfied” or “satisfied” with the overall quality of services provided by the City. To see the full report go to

 Additional survey highlights include:

 Residents have a Very Positive perception of the City

·84% are satisfied with the overall quality of services provided by the City; only 2% are dissatisfied

·82% are satisfied with the overall quality of life in Schertz; only 4% are dissatisfied


Overall Satisfaction with city services is higher in Schertz than other communities

·Overall satisfaction with City services rated 28% above the U.S. Average, and 27% above the Southwest Regional Average

·City rated above the Southwest Average in 31 of 46 areas

·City rated above the U.S. Average in 26 of 46 areas


Top Community Priorities


·Road Repair/Maintenance/Expansion

·Planning for Rapid Growth

·Parks and Recreation Programs


Going Forward

Over the next couple of issues, Schertz Magazine readers will learn more about how the City is responding to our community’s priorities, as laid out in the survey.