Support Services

The Support Service Division is commanded by Lieutenant Kelly Kallies. The division consists of the training unit, recruiting, the IT department, dispatch, records and school resource officers (SROs).


The Schertz Police Department Records Section is opened Monday through Thursday 7:30 am - 5:30 pm and Friday, 8:00 am - 5:00 pm. The employees in this section are responsible for processing and maintaining files related to all incoming police reports. If a copy of a report or request for information is needed, the Records section can help with your needs.

Communications Unit (Dispatch)

The 911 Communications Center is considered the backbone of Department operations and works alongside the Patrol Division maintaining a 24-hour a day / 7-days a week coverage. Communications officers assigned to this section are the first step in generating an emergency response or call for service. This section dispatches Police, Fire, and Emergency Medical Service units for the Cities of Schertz and Cibolo as well as other City services such as Schertz Animal Control and Public Works when an immediate response is required. Dispatchers assigned to this section are also instrumental in coordinating combined response efforts between other local and State law enforcement agencies.

School Resource Office

The School Resource Office (SRO) assigns Schertz Police Department officers to assist the Schertz Cibolo Universal City Independent School District (SCUCISD). SROs provide law enforcement and security services to several primary education campuses throughout the City of Schertz.