The Support Service Division is commanded by Lieutenant Manny Casas. The division consists of the training unit, recruiting, the IT department, dispatch, and records. Additionally, the SWAT team and school resource officers (SROs) are underneath the support service division.
School Resource Office
The School Resource Office (SRO) assigns Schertz Police Department officers to assist the Schertz Cibolo Universal City Independent School District (SCUCISD). SROs provide law enforcement and security services to several primary education campuses throughout the City of Schertz. These campuses include:
- Samuel Clemens High School
- Allison L. Steele Enhanced Learning Center
- Ray D. Corbett Junior High School
- Laura Ingalls Wilder Intermediate School
- Green Valley Elementary School
- Norma J. Paschal Elementary School
- Schertz Elementary School
- John A. Sippel Elementary School
The Training Unit is responsible for providing professional and comprehensive in-service training opportunities to members of the Schertz Police Department and other law enforcement agencies. Department training instructors have several years of law enforcement experience and are TCLEOSE certified to provide qualified training to Texas Peace Officers. Some of the training topics provided are Asset Forfeiture, Racial Profiling, Cultural Diversity, Special Investigative Topics, various tactical weapons courses, and all of the Intermediate TCLEOSE Peace Officer certification courses.
Several members of the Department's training cadre also volunteer their time to provide instruction to Basic Peace Officer Academy Cadets at various training Academies within the San Antonio / Bexar County region. Those courses include Use of Force, Crisis Intervention Training, basic firearms courses, and more. The training commitment is continued when cadets or new officers are hired by administering, mentoring, and supervising recruits through a mandatory multi-phased 3-month field training program.
The Schertz Police Recruiting Unit actively seeks exceptional individuals to join the ranks of the Schertz Police Department by visiting regional training academies and offering Ride-Along opportunities. View more information on how to become a Texas Peace Officer or employment within the Schertz Police Department.
911 Communications Center
The 911 Communications Center is considered the backbone of Department operations and works alongside the Patrol Division maintaining a 24-hour a day / 7-days a week coverage. Communications officers assigned to this section are the first step in generating an emergency response or call for service. This section dispatches Police, Fire, and Emergency Medical Service units for the Cities of Schertz and Cibolo as well as other City services such as Schertz Animal Control and Public Works when an immediate response is required. Dispatchers assigned to this section are also instrumental in coordinating combined response efforts between other local and State law enforcement agencies.