Emergency Medical Services (EMS)


Schertz EMS is a department of the City of Schertz that provides emergency medical services and ambulance transportation to the greater Randolph Region. We began as a volunteer group of local citizens who responded to help their neighbors. The organization, known as the Schertz Area Facility for Emergency Services or SAFES began operations on April 1, 1974, providing ambulance services to Schertz and the surrounding area. This organization grew, matured and eventually became a full-time paid department within the city and was renamed to Schertz EMS on October 1, 2000.

First Responders

We are fortunate to have eight of the most talented and professional Fire Departments that provide first response in our EMS System. First responders are critical to the success of our system, as they respond ahead of the ambulance and actually begin treatment and stabilization prior to the ambulance arriving on scene. In a time critical emergency, this can truly be the difference between life and death.

Emergency Response Statistics

Schertz EMS currently operates 4 Mobile Intensive Care Unit (MICU) ambulances 24 hours a day, 7 days a week, 1 peak-hour MICU ambulance 7 days a week (0800-2000) and 1 peak-hour MICU ambulance 2 days a week (1000-2200). We employ 33 full-time EMTs and paramedics, and 20 part-time EMTs and paramedics who respond to over 10,000 requests for emergency services annually across our coverage area of over 220 square miles. We respond from six separate stations located in Schertz (2), Universal City, Live Oak, Cibolo and Marion.

Other Services In Guadalupe County, Schertz EMS is the contracted provider for EMS across the entire county. We sub-contract with three separate agencies to assist us in providing this service across the entire county (Seguin Fire/EMS; San Marcos/Hayes County EMS; Luling EMS) We transport our patients to their facility of choice if at all possible. We bill patient's insurance for our services if we are provided with that information. If a patient does not have insurance, we work with them on a structured payment plan to assist in paying for our services. In addition to providing high quality EMS transport, we also are available to provide a wide variety of public education courses and demonstrations such as CPR, First Aid and EMT-Basic training. Feel free to contact us with any questions or concerns you may have. We can be reached during business hours at 210-619-1400.